Hi,

 

I'm looking for a report that will show me each update, either a 'Reply' / 'Forward' or 'Note' added to a ticket.

 

We need it as we have a KPI to keepthe customer informed in the ticket process x times a week.

 

It would be the same details as you'd effectively see if you goto a ticket and select Print.

 

Can this be done ?

 

Ian