Plain Text and missing buttons

Plain Text and missing buttons

Hi everyone,

What happened to the option to change requests into plain text? When editing a request there used to be a button to click to change it over on the far right of the toolbar. Maybe I'm missing something but I've looked everywhere and can't find it. Here's a screen shot.



Also I noticed an oversight. When editing a resolution using the resolution TAB the options to spell check and add a picture are there. However, when you click to Edit the actual request, and expand the resolution SECTION, they are both missing.

Button Present under Tab


Button Missing


Thanks as always!

Eric