Hi,

Having a problem with notifications for when a certatin user replies to requests.

Notifications for new replies does not get sent to our technicians.

The user is external, but is added as a local user to SDP. 

I have checked the spam filters but there is nothing that could affect this.

The attached error ("It is either an automated mail or a bounced mail") gets generated in the logs. 

The reply from the user is indeed automated, but we do need it to generate notifications to our technicians.

SDP 10514, MSSQL