Notification Rules: acknowledge requester by e-mail when a new request is received - template per tech group?
Hi there,
Ideally I would like to have a different template in use for different groups in Servicedesk e.g.
mail is sent to
techgroupa@xxx.com which routes into
servicedesk@xxx.com
business rules move the request to technician group 'techgroupa'
requester receives acknowledgement email, with template 'techgroupa'
mail is sent to
techgroupb@xxx.com which routes into
servicedesk@xxx.com
business rules move the request to technician group 'techgroupb'
requester receives acknowledgement email, with template 'techgroupb'
mail is sent to
techgroupc@xxx.com which routes into
servicedesk@xxx.com
business rules move the request to technician group 'techgroupc'
requester receives acknowledgement email, with template 'techgroupc'
Please let me know if this is possible or if you can suggest a different approach to achieve the same.
Thanks, Angela
Topic Participants
angelas1
ServiceDesk Plus
Lissette Calero
Umasankar