Notification email returns wrong information
When a user replies to the email generated when creating a new request (Acknowledge requester by e-mail when a new request is received) I have configured for them to receive a reply email (Acknowledge sender by e-mail on receipt of the email reply).
The email template for "Acknowledge sender by e-mail on receipt of the email reply" looks like this:
This is a confirmation that your request $Title with ID #$RequestId has been updated with your recent reply.
The status of your request can be tracked at $RequestLink
However when the email is received, the body looks like this:
This is a confirmation that your request RE: Your request has been logged with request ID #70 with ID #70 has been updated with your recent reply.
The subject of the request is "my test ticket" but this is not reflected by the $Title variable. It is taking the subject from the email itself rather than the subject of the request.
Is this by design? This is confusing the end users.
Thank you