No Capture Emails

No Capture Emails

Hi Team, Users,

I have the following problem, hope help.

The ServiceDesk Plus application, on some occasions not capture emails . For example : the emails sent to users soporte@acme.com , the ServiceDesk Plus application does not capture.

To fix the problem . We proceed to restart the MS Windows Server , the ServiceDesk application, again capturing emails.

scenario:
Application: ServiceDesk Plus Enterprise
OS : MS Windows 2008 R2
DBA : SQL SERVER 2008 R2 Standard Edition (hosted on external server )
Mail Server : MS Exchange 2010 SP3
- Entrente : POPS
- Outgoing : SMTP

Attachment capture post :





This error may be helpful, this is an example , the error introduced last year , is the same error that is present now .



I await your comments

regards

Marcelo Benitez