newbie problems
newbie problems
if a particular that is logged hasnt been touch by the technician..can i send an email to his boss before the due time runs out
how can i calculate the time it took a technician to solve a problem..excluding the time he put it on hold..
i need performance report on technicians for the past months
i have a request that needs to be sent to a third party..i would like to kno the time it took the technican before he send it to the third party
thank you..im new here..your help is highly appriciated..
chao!