NCM plug-in gives License error

NCM plug-in gives License error

Hi Device Expert support.

Whenever we try for some operation like Backup config or so, NCM gives us this License message.but customer have 10 device license.

Is this a bug ?

Logs here

http://bonitas.zohocorp.com/customer_uploads/2011_1_13_3_19_27_OpMan_logs_Jan_13_2011_11_15_57.rar

thanks
Gopi
ME Tech