Mobile Push Notifications
I have set the Mobile Push Notification - "When a request is assigned" only box and technicians are saying they still receive the text even when logged into ME web portal. I did not check that box or option. I only want text notices sent when they are not logged in - is there another setting somewhere or is this a small glitch/flaw with this new option?
Additionally, the "When a requester replies to a ticket assigned to him/her" and "When notes are added to a request" check boxes do not appear to work. There is no text being sent for these when checked.
Any information or assistance you can provide would be most appreciated.
Additionally, the "When a requester replies to a ticket assigned to him/her" and "When notes are added to a request" check boxes do not appear to work. There is no text being sent for these when checked.
Any information or assistance you can provide would be most appreciated.
Topic Participants
Grody, Jackie
Benson Paul