Mac configurations Not applying and Question about Agent Troubleshooter Output
Hello,
I have been having difficulty
sending configurations consistently to my endpoints and in particular
sending dock configurations to Macs. I have opened up a ticket but I
wanted to upload the results of the troubleshooter to ask if we need to
add the local host name and local IP address to our certificate that the
server is using to prevent the certificate getting rejected by the
agent. Is this a non-issue and unrelated to any problems?
Anyone run into anything similar and come across a solution?
Thanks,
Dan
Related log snippet from the mac agent with -1202 error that brought up the question:
"[ 26-02-2026 17:46:57:492 ] [INFO] Trust evaluation failed
[ 26-02-2026 17:46:57:492 ] [CRITICAL] Trust result : Optional({
TrustEvaluationDate = "2026-02-26 22:46:57 +0000";
TrustResultDetails = (
{
SSLHostname = 0;
StatusCodes = (
"-2147408896"
);
},
{
},
{
}
);
TrustResultValue = 5;
})
[ 26-02-2026 17:46:57:492 ] [ERROR] Trust verification failed
[ 26-02-2026 17:46:57:496 ] [INFO] Download request complete...
[
26-02-2026 17:46:57:496 ] [INFO] Error code: -1202, Error Description:
The certificate for this server is invalid. You might be connecting to a
server that is pretending to be “X.X.X.111” which could put your
confidential information at risk.
[ 26-02-2026 17:46:57:496 ] [NOTICE] Error code not among fixed
[ 26-02-2026 17:46:57:496 ] [NOTICE] SSL Error is -1
[ 26-02-2026 17:46:57:496 ] [INFO] Setting useCertificate flag: false
[ 26-02-2026 17:46:57:497 ] [INFO] Previous Certificate_Downloaded_Time ->1772075190,CurrentTime ->1772146017
[ 26-02-2026 17:46:57:497 ] [ERROR] Resetting retry due to error: certUntrustedError"