• Users have imported from AD fine.
• Using AD authentication
• If I make a user on the SD+, instead of importing it, and log it in to Local, it works fine
• The Admin account works fine (on local)
• dB is MSSQL (same as the original instance)
  
• No account, be it a requester or technician, will log in with domain credentials, it just says 
  
• "username or password incorrect"
• Had to change some requester/technicians from AD authentication to Local authentication cause accounts were disabled on the AD.
• At present on some occasions I have had complains from some technicians that they are not able to use the AD authentication and advised them to try the local authentication which worked
• This was because I had noticed that at the point of importation of requester the username was the same as the password.
• But on occasions the authentication is done by the AD and on others when they can authenticate I ask them to do it Locally same username and password.
• I am having same issue as the administrator.
• I would like to know how to get this resolved, as the application is in a trail state in the organization and the actual use of it in the organisation to get it fully in use

Any ideas?  

Thanks.