Issue with Notes addition to job
hey we have a little issue
we need to be able to update every one when anything in a job is updated
we have got our techs to use the notes feature and have made our users do the same
when a user / requester adds a note he can click on email inform tech of note addition (see screen shot for what check box i am talking about)
however when the tech adds a note the requester will not get a email saying that a note has been added
is there a way so when a tech adds a note the requester is notified
and can we have the default with both boxes ticked (then the tech has to untick to make private ect...)
Cheers
Aaron