Incorrect duplications email address

Incorrect duplications email address

I Guys,

Using service desk plus, my users send requests to me only through email, and read my response again via email.


 since I updated to version 8212, when I reply to a ticket email addresses are duplicated. for example:

mail recived :


by bbb@test.com
TO: aaa@test.com
CC: ccc@test.com, ddd@test.com

when click reply:

TO: bbb@test.com
CC: ddd@test.com, ccc@test.com, ddd@test.com, aaa@test.com









 I tried to uninstall the service pack by update manger but when I click on the SP did not you highlight the "unistall".

Thanks
Best Regards
Daniel