How to define escalation rule to a supervisor technician located in a different site?

How to define escalation rule to a supervisor technician located in a different site?

Reference

https://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/configuring-service-level-agreement.html

How to define escalation rule to a supervisor technician located in a different site?

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Topic Participants
Melanie
Prem Maheswaran