Greetings!

I am customizing a form/template to retrieve additional field value of user (requester/technician).  I tried the instruction in the article "How to populate additional requester details in request fields using Field and Form Rules" however, this is works only for the logged on user.

Is there a way to get the additional field value of user on behalf of whom the currently logon user is raising the ticket?

OBO is enabled in our configuration but I noticed that the OBO field is not listed in FAFR.

Thank you.