Hotfix 6009

Hotfix 6009

Hi All,

Version 6.0 now comes up with another hotfix. The latest build version is 6009.

You can download the hotfix from http://www.servicedeskplus.com/service-packs.html

Instructions to apply the hotfix is available in the same URL as above.

Here is about more than a couple of dozen issues fixed in this hotfix.

    * Data restore was failing due to presence of ^@ characters in backup files is fixed.
    * Duplicate entry error was thrown while restoring data is fixed.
    * \r\n characters where present in Notification mail after taking back up is fixed.
    * Issue with Scheduled AD Import is fixed [Includes the fix for MSSQL].
    * OU enumeration problem during AD import and Domain scan when OU name had some special character is fixed.
    * Server was getting crashed when clicking on Global View in certain Non English language is fixed.
    * Emails were not getting received and processed when sender's mail id contain single quote (') is fixed.
    * Time spent was not set properly when a request was closed from onhold state is fixed.
    * Subcategory and Item set in Preventive Maintenance task is not getting set in Request is fixed.
    * Unable to copy a workstation is fixed.
    * Unable to view the Request from workstation details page with Non-Admin role is fixed.
    * Unable to edit a Periodic Preventive Maintenance task is fixed.
    * In Request, Custom Views do not show the filtered requests unless a Technician have the admin rights is fixed.
    * Image not getting added when inserted as part of new request is fixed.
    * Total RAM Size was not fetched properly in certain High end servers is fixed.
    * Request default values were clashing with template values is fixed.
    * In Request details page the 'view all conversation' link was not shown until a reply is sent for the request is fixed.
    * Notification was sent to group when some other field is updated is fixed.
    * In Asset list view page Double line of text for Product were getting displayed is fixed.
    * Workstation list view was shown with ? even for assigned workstation is fixed.
    * Approval gets submitted even if cancel button is clicked is fixed.
    * When adding task even if the end date was later than the start date the date validation was fired is fixed.
    * Resolution field marked as Mandatory in Request closing rules was accepting blank values in Resolution tab is fixed.
    * Requester Job title cannot set to blank value is fixed.
    * In MSSQL Software names with '[' or ']' were getting duplicated is fixed.
    * Resolution column not displayed in TimeSpent report is fixed.
    * Default value was not getting set if two or more UDF pick list values were same is fixed.
    * HTML tag value like ' ' was showing in Report is fixed.
    * Scheduled report in CSV format and Inline HTML format is fixed.
    * Approval content is in single line in 'Submit for Approval' notify window when Global formatting is set to Plain text format is fixed.
    * Announcement contents were not properly aligned in IE is fixed.
































Get in touch with me if you still face any issues.

Rgds
Karthik
ServiceDesk Plus Technical Support Team.