Hiding Specific Category in Manage Engine Tool
Hi There,
I am trying to hide specific categories (Not all) from the requester (Default template - Incidents). My purpose is to replace the some out of the existing list of Categories and subsequent subcategories and items with a new set of data (CTI). I guess ,the easiest way is to hide the existing category list from the requester and import new categories to replace them. If I try to create rules and forms then It would take a long time to hide relevant subcategories from the each categories. Can someone please suggest an alternate or easier way to hide specific categories from the category list for Requester.
I am trying to hide specific categories (Not all) from the requester (Default template - Incidents). My purpose is to replace the some out of the existing list of Categories and subsequent subcategories and items with a new set of data (CTI). I guess ,the easiest way is to hide the existing category list from the requester and import new categories to replace them. If I try to create rules and forms then It would take a long time to hide relevant subcategories from the each categories. Can someone please suggest an alternate or easier way to hide specific categories from the category list for Requester.
Topic Participants
Sayan Mukherjee
Dinesh Bhaskaran