Hi, currently my service desk plus is set up to generate the requests based on users sending email to 1 address (for example helpdesk@contoso.com)

Is it possible to set up an additional email address to receive support requests and have it generate tickets in a separate queue? 

Ideally, I'd like to set something up like helpdesk@contoso.com for general helpdesk tickets, and tier2@contoso.com for a different support group. I'd like to keep the 2 queues separate