Has Anyone integrated ServiceDesk with PagerDuty?
I am looking at a way to integrate ServiceDesk with PagerDuty aside from opening a pagerduty incident via email from ManageEngine ServiceDesk. Has anyone attempted this. Ideally, in the incident template I would love to have a list of "teams". Our helpdesk could choose which teams to notify of the incident, log the incident in servicedesk and pagerduty could alert the on-call personnel on that team either by email to pagerduty (not my first choice) or maybe through the API. Has anyone done this and if so, how?