[ForYourInformation -30] Auto assign requests based on technician status

[ForYourInformation -30] Auto assign requests based on technician status

Hello folks,

With build 10503, we released an enhancement for technician auto-assign feature to assign requests to only the technicians who are currently online.

                                                                  


A technician can mark himself offline on his personalize icon.

                                                                        


A technician who logs out from the application or marks himself offline will be considered as offline technicians and requests will not auto-assigned to him on enabling this option "Assign only to online technicians".

This allows technicians to mark themselves offline to have them excluded from request auto-assignment when they are involved in critical tasks.

This is applicable for both Round Robin & Load Balancing model. When all technicians are offline, incoming requests will remain in the unassigned state.

Utilize this feature and let us know your thoughts. Cheers..!