In general, anonymous surveys encourage honest feedback by keeping users identities hidden. When users know their identity is not revealed, they are more likely to share genuine opinions even if they are critical or sensitive. This increases participation rates and improves the accuracy and reliability of the collected data.

In ServiceDesk Plus, general surveys help assess user satisfaction by collecting feedback on service quality, response time and overall experience. They also help identify strengths and areas for improvement, track performance over time, support better decision-making and improve services to align with business needs.

That said, users can also be allowed to submit their feedback anonymously.

Refer to the following documentation for more information.