Email to auto-fill

Email to auto-fill

Hi There,

We have a large customer who has their own web based helpdesk system. However they still want to email support requests to our system to raise support calls.
Is it possible that SupportCenter could be made to recongnise certain types of field and then self-populate a support log?

We would be most interested in user-defined fields.

i.e within the email

[othersystemlognumber]19827946-1[/othersystemlognumber]

Cheers
Simon