Email Command
I'd like to auto-categorize tickets based on keyword/sender/subject/etc. I found this old article
https://www.manageengine.com/products/support-center/help/adminguide/configurations/helpdesk/email-command.html but it doesn't seem to exist in my instance of service desk.
How have you achieved this?
How have you achieved this?
Topic Participants
Josh Shourds
Dinesh Bhaskaran
Umasankar