[SDF-33593]E-Mail Template for Replying to a Request different for Requester and Technician
Hello
I'd like to post one of my requests to the community to let them know, you might have the same feature request:
I was surprised that if a requester sends an reply within the web-form, that the E-mail Template "Replying to a Request" is used for the Requester Reply.
Because I used the variable Hello $Firstname and $Technician as greeting, this is not correct, if the Requester replies. This replying Template should be different for a Requester and for a Technician. (Or empty for a Requester)
Regards, Markus
Answer from Philip F:
The functionality you requested has been added to our feature list you can keep track of it with the reference id SDF
33593. Have a nice day!
Regards
Philip F
Product Consultant