E-mail ID and Search requester list
When a technician creates a ticket for a user they can start typing an email address int he Name and "E-Mail Id(s) To Notify" files and will get a drop down from the requester list. They also have buttons to allow them to search the requester list.
Is it possible to get those functions on the "E-Mail Id(s) To Notify" for a requester? We have managers that put in tickets that would love this function so they don't have to type out the whole email for everyone they want to copy.
Craig