global variables

global variables

In ServiceDesk Plus, Global Variables enable administrators to centrally store and manage reusable data such as API tokens, webhooks, email addresses and integration settings making it easy to reference them across notifications, webhooks, automations and custom integrations using $VariableName instead of hard coding the same values repeatedly in different places.




Refer to the following documentation for more information.


Please let us know if you have started using Global Variables in your environment. If so, we would love to hear how this has benefited your organization and how you are using this in your environment.