This is ManageEngine's first appearance in this Magic Quadrant™. To us, it reflects years of deliberate product investment in building a DEX platform that delivers measurable operational outcomes: fewer tickets, faster resolutions, and a better experience for every employee.

What is the Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools ?   

Gartner assesses DEX solution vendors based on their Ability to Execute and Completeness of Vision, specifically evaluating tools that help IT teams monitor, measure, and improve the digital experience of employees, from device health and application performance to endpoint remediation.

As Gartner notes, this research is designed to help IT leaders identify tools that deliver "measurable improvements across technology performance, employee sentiment, and operational outcomes." That's precisely what DEX Manager Plus was built to do.

The core capabilities of DEX Manager Plus   

DEX Manager Plus brings monitoring and remediation together in one place, so you can spot an issue and fix it without switching tools. At its core, the platform covers experience health scoring, device and application performance telemetry, automated remediation, end-to-end correlation, and user sentiment analysis—collected in the context of an issue, a support interaction, or an automated resolution.

Check out DEX Manager Plus' latest feature updates here!

A DEX platform built for convergence   

The Gartner evaluation covered a range of tools, from purpose-built DEX platforms to broader IT management products with DEX overlays. DEX Manager Plus is positioned as a cloud-only DEX solution designed for organizations where experience visibility is the primary priority and where speed to insight matters.

What differentiates our approach is that the remediation engine isn't an afterthought. When insight and action reside in the same platform, the path from detection to resolution shortens significantly—and that's what directly impacts employee productivity.

What's on the DEX Manager Plus roadmap ? 

We're continuing to invest in the capabilities that matter the most to IT teams managing distributed, hybrid workforces:

• AI-powered endpoint intelligence: Live device telemetry collection is triggered through natural language requests. Agentic AI frameworks shorten resolution cycles for common issues with incident timeline analysis and assisted remediation.

• Expanded SaaS and web application coverage: The employee experience doesn't stop at the device.
  

• Trigger-based automated remediation: This ensures that device issues are addressed as soon as they cross your organization's alert thresholds.

• A zero ticket experience: This is our long-term vision, with DEX Manager Plus proactively detecting and remediating issues before employees are impacted. Deeper ITSM solution integrations and device intelligence reduce the MTTR for L1 and L2 incidents.

Experience DEX Manager Plus firsthand   

Connect with our product experts for a personalized demo, or start your free, 30-day trial to explore how DEX Manager Plus can improve endpoint experience outcomes for your organization.

Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, Stuart Downes, et al., 8 June 2026

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