Custom report help

Hi all,

i want to write a custom report but so far am banging my head against a brick wall

basically, all our tickets are logged by the helpdesk at the moment at then I assign the job out to techs - I wanted a report showing:

1. The tech that it was assigned to not logged by,
2. The Status of the ticket,
3. The amount of time that the tech has had the ticket/how long it has taken to close.

Any help would be much appreciated

Thanks

Phil

• Topic Participants

• Philip.Taphouse