Change Start Request ID
Good morning,
I have to change the initial id with which users create requests.
I tried to follow this guide, but without result.
I imported through xls files the tickets I had on another system (the imported tickets amount to around 130), and modified the database as per the guide
http://kbase.servicedeskplusmsp.com/faq/requests/i-want-all-requests-in-my-application-to-start-from-request-id-19001-instead-of-default-request-ids-assigned-by-servicedesk-plus-msp-how-do-i-change-the-request-id-number.html
this is the string I entered on sql
insert into WorkOrder(WORKORDERID,REQUESTERID,CREATEDTIME,DUEBYTIME) values (650,1355,0,0);
Is there any mistake?
Best Regards,
Vincenzo
I have to change the initial id with which users create requests.
I tried to follow this guide, but without result.
I imported through xls files the tickets I had on another system (the imported tickets amount to around 130), and modified the database as per the guide
http://kbase.servicedeskplusmsp.com/faq/requests/i-want-all-requests-in-my-application-to-start-from-request-id-19001-instead-of-default-request-ids-assigned-by-servicedesk-plus-msp-how-do-i-change-the-request-id-number.html
this is the string I entered on sql
insert into WorkOrder(WORKORDERID,REQUESTERID,CREATEDTIME,DUEBYTIME) values (650,1355,0,0);
Is there any mistake?
Best Regards,
Vincenzo
Topic Participants
Vincenzo
Dinesh Bhaskaran
Hani M. Nasef