We have tried to import an updated SSL certificate, in .pfx format, using the the Admin\General Settings\Import SSL Certificate wizard. 

The error is: "The password entered is invalid for the certificateEndReply.pfx certificate" . The used password is correct, we have tested it by importing to the local computer store.

I have attached a screen capture, and the method used is from here:  https://help.servicedeskplus.com/introduction/install-ssl.html$Step3a

SDP Build: 9422

OS: Windows Server 2016 

DB: MSSQL 2012

Please advise. Thank you.