Avast blocking SDP mail fetching/sending

Avast blocking SDP mail fetching/sending

Hi,

Avast keeps blocking mail fetching/sending on ServiceDesk Plus, despite us following the steps in the post below.

http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html

Any advice gratefully received...!

Thanks,

Andy