Autoassign ticket based on email sent To:
ServiceDesk Plus monitors an Exchange mailbox with a default address of
HELP@domain.com
I'd like all tickets sent to
HELP@domain.com to be assigned to HELP support group
I'd like all tickets sent to
DEV@domain.com to be assigned to DEV support group.
I've created a business rule definition looking for the criteria of To: IS "
DEV@domain.com", then perform the action of Place in group "DEV"
This does not seem to work.