Attachments
Hi
I want to send Attachments in "E-Mail technician when a request is assigned" it is possible ?
It is possible in another way - automatically. To send Attachments to some @ adress
The story looks like that:
We have account in SD for external IT provider who deliver to us services. After assign a request to technican email is send to external company and there a ticket is created in their service desk portal. After respond our employee close the ticket in our SD.
The problem is no Attachments in email - E-Mail technician when a request is assigned"
It is possible in another way - automatically. To send Attachments to some @ adress
I want to send Attachments in "E-Mail technician when a request is assigned" it is possible ?
It is possible in another way - automatically. To send Attachments to some @ adress
The story looks like that:
We have account in SD for external IT provider who deliver to us services. After assign a request to technican email is send to external company and there a ticket is created in their service desk portal. After respond our employee close the ticket in our SD.
The problem is no Attachments in email - E-Mail technician when a request is assigned"
It is possible in another way - automatically. To send Attachments to some @ adress
Topic Participants
przemek.kuczynski
ServiceDesk Plus
Srikrishnan