Add a Custom Change Role to a Custom Template?

Add a Custom Change Role to a Custom Template?


Re: Change Management

1 month ago
New roles cannot be added into the Template.

Regards,
Priya K

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
 

 








This is a response to another post but it directly applies to my conundrum.  So the question I have is how come? I have a custom template and I have the ability to create a custom change management role but not the ability to add it into my custom template? Is this correct and if it is then how come? I'm running 9.0 Build 9008.