Get Solution with Roadrunner Email Settings
Assuming you are utilizing roadrunner email on any outsider application like apple mail, windows mail application, Microsoft Outlook, Mozilla thunderbird, or email client then you want to set up your roadrunner email on IMAP or POP3 server with the goal
Using API to create requests
I'm using a PS script to try and create an incident request in our SDPlusOnDemand Cloud site. I keep getting a 400 (BAD REQUEST) and can't seem to find the issue. I generate an error log that says { "Error": { "ErrorMessage": "The remote server returned
Multiple SAML Identity Providers
Hi, currently we are using Azure AD IdP with SAML integration on SDP Cloud. We have situation where our Group Company uses Google Workspace for different email domain. But we cannot add another SAML IdP. I wish SDP Cloud can support multiple SAML IdP
Look up a group based on technician selected
Currently we select a group and it pre-populates the group members. It would be a great idea to do reverse lookup. Selecting a technician and then the group field populates with only the groups the technician selected is in. Sometimes technicians forget
[Exclusive Webinar] ITOM + ITSM: A unified approach to incident, asset, and change management
Hi there, If your ITSM team is dealing with: Alarm fatigue from constant unnecessary alarms Outdated CMDBs causing audit risks Manual workflows slowing down resolutions Limited visibility into asset relationships Incidents only addressed after users are
Script to set additional field of request from requester field
Hello everyone, i would like to have a script that, on form creation, populate an additional field of the request with the same value of an additional field of the requester. I have configured the form rule on creation and added custom action "execute
Technician requests
How can I auto-assign a request to the requester when they are a technician?"
Hide certain solution topics to specific groups
Hi, I'm new to Service desk and was wondering if there is a way to hide solution topics from groups of users.Our solution topics are named after the company which makes it easy for our technicians to add solutions but even if we publish the solution in the self-service portal and define a user group, the whole solution topic tree is visible even if its not accessible. Is there anyway that only the relevant topic that have been published to a specific group can be visible? Thank you.
Activity Report
Hi Is there any way to create a report that shows all activity by agent by time period?
Link Solutions to CMDB CIs
It would be helpful to be able to link articles in the Solutions module to configuration items in the CMDB module. Our organization would like to use this to better understand the relationships between solutions and CIs, particularly in cases where an
Ongoing Mail Fetching Issue - IN Data Center
Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server
Ongoing Mail Fetching Issue - US Data Center
Dear Customers, We are currently experiencing an issue affecting mail fetching for a subset of accounts in our US Data Center. This is impacting both Native and Modern Authentication-based mail fetching. We sincerely apologize for the inconvenience this
Category, Subcategory, Item vs Configuration Item
Hey everyone. I'm curious about the appropriate use of CSI vs CI in service requests and incidents. What is the intended purpose of each and how have you specifically implemented these two concepts into your environment?
What is the best way to add our ISPs to SDP?
To keep organized and have them easy for looking up, how do people generally add their ISPs to SDP, either contracts, CMDB, assets, vendors, or whatever. We'd like to be able to easily see which location has which ISPs at which speeds and how much we
custom role based on department
Hi Team, Is there any option or role where I can able to set a condition for asset module. In the role/condition, I want to set a condition based on the department. where one departments assets is not visible/accessible to another department technicians.
What are the OS supported in the Probe-based scan
Does SDPC have a list of OS supported in the Probe-based scan, similar to the list we have for SDP on-premises here?https://help.servicedeskplus.com/asset-scan-faqs Please note, I am referring to the OS supported list mentioned in the hyperlink under
Masterclass 2025: Episode 3 - Maximizing service uptime by employing major incident response playbooks [Apr 23]
Hi there, In the third episode of Masterclass 2025, learn to implement incident response playbooks and manage major incidents efficiently within your enterprise. We will go over the steps to configure role-based templates, create visual life cycles, and
Upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud Accessibility Controls ServiceDesk Plus Cloud is now equipped with a comprehensive set of accessibility controls that ensure an inclusive
Add Request API problem
Hi, i'm trying to create "tickets" using the add request module https://www.manageengine.com/products/service-desk/sdpod-v3-api/requests/request.html#add-request When i execute my script using this payload payload = { "input_data":{ "request":
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Repetitive incidents, outages, and security gaps often drain your team's productivity. But what if you could establish a proactive ITSM landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
GET all Assets and Workstations via API
Hello! I've seen this asked earlier though not answered. I'm trying to use the Asset API to pull a list of ALL assets from SDPlus Cloud for a PowerApps app, using the instructions here: https://www.manageengine.com/products/service-desk/sdpod-v3-api/assets/asset.html#get-list-asset
Sending Asset Acknowledgements upon bulk imports
We have been exploring enabling asset acknowledgement recently, and in our testing we have noticed that if an asset is assigned to a user via bulk import (.csv), even if the conditions for the acknowledgement are met, no acknowledgement is ever sent.
9 ways ServiceDesk Plus accelerates the work of IT service desk managers
Attention, IT service desk managers! Explore our e-book, "9 ways ServiceDesk Plus simplifies your life as an IT service desk manager," filled with tips to boost productivity, streamline tasks, and ease daily challenges for you and your team. Here’s a
Ongoing Mail Service Issue – UK DC
Dear Users, We are currently experiencing an issue affecting mail fetching and sending in the UK DC. Our team is actively working to resolve this with the highest priority. Please do not reconfigure your mail server settings until you receive confirmation
ServiceDesk Plus Cloud – Intermittent Slowness in IN DC
Dear Customers, We're currently experiencing a network-level disturbance that's causing intermittent slowness while accessing the ServiceDesk Plus Cloud application. Our team is actively investigating and working on a resolution with top priority. We
Default requester view permissions
Is there a way to default all new requesters to be able to view all requests? The default seems to be to let them view only their own requests, and I'd rather not have to update this every time a new users is added.
Updating Office Locations of Employees
We are standardizing office location names for employees in AzureAD / Entra. I would like to know impacts of this change as tickets and assets are associated to users via "Sites". Sites are generated via Office Location for Requesters. So If we change
SDP (Cloud) and Azure DevOps bi-directional updates and ability to create ADO Work Items through SDP
I am looking for something akin to this, https://pitstop.manageengine.com/portal/en/kb/articles/azure-devops-integration or https://dev.azure.com/HackSys-dev/ManageEngine%20-%20ServiceDesk%20Plus/_git/Scripts but written for SDP (Cloud), so in Deluge.
Hide selected relationship on a CMDB Business View
In several occasions, a CI can serve several services or systems. For example, a business view of SD-WAN consists of Network Firewall connecting different ISP, Networks, and SD-WAN. In different business view, a public-facing website depends on the same
Support custom lookup fields from CMDB in beta Power BI connector
Our organization is using the ServiceDesk Plus Cloud CMDB for tracking our various software applications, etc. and we're also using the beta Power BI connector extensively for reporting. Our application CIs include two multi-select lookup fields to identify
Support Blended Conversation in Zia Mobile
Currently Blended Conversation in Zia chatbot is only available in Web mode. For the benefit of mobile users, it is preferable to have the same experience for Zia chatbot in Service Desk Plus mobile app to render Blended Conversation.
Feature Request - Add Conversations (Notes) Tab to Assets Module
It would be sincerely helpful to add notes or conversations to assets. We want to be able to add notes regarding vendor discussions, equipment returns, etc. Something similar to the conversations tab in the Contracts Module.
Upcoming enhancements in Requests, Problems, Setup, Integrations in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Problems, Setup, Integrations in ServiceDesk Plus Cloud. Sandbox During migration, users will be temporarily unable to create, recreate, validate, or deploy the sandbox. Enhancements
Remote Connection: Failed to create a remote control session : For input string: ""
We are using Service Desk Plus Cloud (Professional Plan) When attempting to use the Remote Connection, it first asks you for email, and once you click Invite it displays a red banner at the top of the page saying: Failed to create a remote control session
Remove Service Categories
Receiving an error when trying to add a new Service Category -- I've went through and deleted or deactivated old/unused categories but still cannot create a new one. Is there a way to know how many categories we need to delete -- currently have 198
Change Enablement - Review Stage - Provide value for field status
Hello, I have been creating new workflows & templates within our sandbox environment for Change that I have been testing before implementing into Live. I have created a new Standard (pre-approved) template that I have tested end to end to ensure the flow
Next Release : Zoho Analytics (previously, Zoho Reports) Integration Enhancements
Dear Customers, The next release for ServiceDesk Plus OnDemand - "Zoho Analytics (previously, Zoho Reports) Integration Enhancements". With new enhancements in Zoho Analytics integration, you can now generate reports under these new modules: Changes Projects Solutions Request Assessment Archived Requests User Defined Fields in Zoho Analytics Additional fields in ServiceDesk Plus cloud can now be included as user defined fields in Zoho Analytics. New Columns New columns have been added to existing
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
SDP Concurrent License for Technician
I know this have been up for discussion previously but I haven´t seen any new regarding it. Are there any plans on changing from "Name Techician" to "Concurrent logged in techician" in Servicedesk Plus Cloud? If not for the entire domain, but would it
disable edits in details view
In details view you can update fields and even though there is a rule that is set to make an additional mandatory, it isn’t forced before saving. Worse the rule will run if just the one field is updated, and then will run the second rule if the next field
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