Mail / SMS Server Settings
new to the product and in process setting up. Configuring the Mail settings using an external SMTP sever that requires SSL connection. Use same config on our backup software to alert me of backup status. Each time I enter the credentials and click save
Custom Fields for Requesters
Good Morning All!!! I have an onsite copy of the latest and greatest version of servicedesk plus. I need to add 3 custom fields for a requester. They are date/time fields for availability to work with IT. I added the custom fields and I have them on
[Community Digest] ServiceDesk Plus - April 2021
Here is the monthly rewind for April 2021! Version and Build releases: 11143 (Released on 1st April 2021). 11200 (Released on 7th April 2021) check this link for more details. 11144 & 11201 (Released on 9th April 2021). 11202 (Released on 13th April 2021).
Password Manager Pro new build 11104
Hi, Password Manager Pro 11104 has been released and is now available for download. In this hotfix release, we have fixed an important security vulnerability. For detailed information, please see our Release Notes of this upgrade pack (build 11104).
Build 11103 Password change issue
Just upgraded to build 11103. While attempting to do a manual password change on a remote server with an agent, I was told the password change was successful but, in fact, the password was only changed on the PMP database, not on the remote server.
Approver Reminder Notification
Hi, I am trying to figure out where this email is derived from so I can edit the template. Does anyone know how I can figure out where this template/option is? Here is a sample email of what a user receives: From: BancOfCal Service Desk Team [mailto:thehelpdesk@bancofcal.com] Sent: Sunday, December 11, 2016 10:00 AM To: Joe Smith Subject: Approval reminder notification. Dear Joe Smith, You have pending approvals which require immediate attention. Click on the link below to take necessary actions.
[Term of the Day]:Machine Learning
Term of the Day “Machine Learning” Definition — What is Machine Learning? Machine Learning (ML) is a subfield of Artificial Intelligence (AI), in simple words, it is defined as the capability of a machine to imitate intelligent human behavior. Arthur
Microsoft Teams - Software deployment
Hi All I am wanting to deploy Microsoft Teams and am having some difficulty's. The software is an exe that installs to the users app data folder. I would like to create a software deployment which deploys to all users, Is there any guidance or documentation for applications which deploy in this way or has anyone deployed Microsoft Teams before ? thanks
User - Aditional Fields in Business Rules
Is there any way to use an aditional field on a business rule?
Change linux scan scripts
Is there a way to edit the linux asset scan scripts? I basically want it to not try to su - and run other sudo commands.
IT analytics in 90 seconds: Optimize your Jira projects
Track your team's performance and execute your Jira projects effectively using the Analytics Plus app for Jira. If you're not already using Analytics Plus for Jira, download your free, 30-day trial today. Note: This is applicable only to the app version
add note data to update email
Hey how do i add the latest note into the update email. I would think that this would be the default behaviour, but the stock template just says "go see the web link" which is stupid. Would prefer to have the newest update directly emailed to the user.
User Survey only with default request?
HelloWe want to make use of the User Survey function. However, it seems to me that surveys are only sent when we close Incidents with the Default Request Template. With other templates it does not send one to our users. Is this the case or am I doing
[Term of the Day]: IP Hijacking
Term of the Day "IP Hijacking" What is IP Hijacking? Internet Protocol Hijacking, also known as IP Spoofing is the creation of Internet Protocol (IP) packets which have a modified source address in order to either hide the identity of the sender,
Group email problem
SD Plus version 11201. We have set upp two alias adresses and configured the supportgroups. But when a mail is sent to one of this alias adresses the mailaccount adress is set in the "To" field not the alias adress witch i needed to assign it to the
Restoring mysql data to postgres fail
HI, I am getting below error while restoring from backup. Can anyone please help on this? Regards. Hasan ********************************************************************************* You chose to open this file: C:\ManageEngine\backup\backup_mysql_9200_fullbackup_05_06_2021_12_22\backup_mysql_9200_fullbackup_05_06_2021_12_22_part_1.data
We need to deactivate TLSv1.0 and TLSv1.1 for DesktopCentral Server
Dear DesktopCentral support team, for security reasons, we need to deactivated TLSv1.0 and TLSv1.1 for the DesktopCentral Server. Do you have an advice what is to do to only use TLSv2.0. Here the information from our security guy: Use only current TLS protocol versions (currently TLSv1.2) Problem: Preferred TLSv1.0 256 bits ECDHE-RSA-AES256-SHA Curve P-256 DHE 256 | Accepted TLSv1.0 256 bits DHE-RSA-AES256-SHA DHE 2048 bits | Accepted TLSv1.0 128 bits ECDHE-RSA-AES128-SHA Curve P-256 DHE 256 | Accepted
Unable to disable TLSv1.0 and TLSv1.1
Is it possible to disable TLSv1.0 and TLSv1.1 - these have been flagged to me by a security audit as being non-compliant. I have been able to edit the httpd-ssl.conf to fix this issue temporarily but updates overwrite this and sometimes cause the DC service to not load correctly on the server. I've seen on another ticket that you have the option to switch off these protocols if you don't have 7/2008 clients (we have 2012R2/10) but cannot find the option. Any help would be highly appreciated!
Surveys
Hi, I was wondering if there was any planned work on surveys? At he moment it's very limited in what we can send out to our customers. Thanks.
[Blog] Top Incident Management KPIs that matter the most
Analyzing key performance indicators must be every ServiceDesk's best approach for successful results. Many of us have heard of this business adage, "You can't manage what you don't measure." This is particularly true in IT Service Management. KPIs are
Changing the request template in active request
Hi, I'd like to change the request template in active request with another (wrong) template. Business Rule doesn't work. I've 2 types of request and my rule depend on them: If type of request is .... change the request template to ..... Heeelp.
Mozilla releases security updates for Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1. One critical vulnerability in Firefox has been fixed in this release. The details of the vulnerabilities fixed are as follows:
Mozilla releases security updates for Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1. One critical vulnerability in Firefox has been fixed in this release. The details of the vulnerabilities fixed are as follows:
Mozilla releases security updates for Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1. One critical vulnerability in Firefox has been fixed in this release. The details of the vulnerabilities fixed are as follows:
Disabling Archiving
A quick service announcement: archiving is irrevocable, users be sure that archiving is not left enabled accidentally (default may be "enabled", I found mine set to archive items 2 years or older) On to the question: If I disable archiving is there any potential hazard for doing so? Are there any arbitrary limitations imposed by, or otherwise experienced within the operation of, ServiceDesk? What sort of problems should I be aware of when disabling this feature?
Problem with update from 11143 to 11200
Hi, guys When I try to update from 11143 to 11200 the proces freezes to 6% and not continues. If it helps - It is attached updatemgrlog0.txt
Ticket Age Widget/Graphic
Hi I need some advise on a dashboard I am trying to build using the data from ServiceDesk Plus On Demand. We want graphic that shows each month where we are on resolving tickets more or less promptly compared to the previous month. This will show that
M365 Manager Plus' build 4410 released with MSSQL backup support and new issue fixes
Hello Everybody! We are glad to announce the release of the latest build of M365 Manager Plus – 4410. The new build comes with the following highlight and bug fixes: Highlights: Database backup and restore, and robo update features are now available
How to restrict login attempts for technicians in ADManager Plus?
Breaches. Attacks. Threats. Now, these words hanging there don't feel so reassuring, do they? They are the stuff of nightmares for employees, IT admins and C-level executives alike. Over the years, as security systems adapted to attacking techniques,
[Term of the Day]:Augmented Reality
Term of the Day “Augmented Reality” Definition — What is AR? The term AR means Augmented Reality, this technology expands the real world with extra layers of digital information projected into it. AR combines the physical world with computer-generated
Any update on SDF-24857 Including Conversations in Problem Module.
Any update on SDF-24857 Including Conversations in Problem Module. It has been a while since the issue was raised - I can see mentions of it on the forum from at least a year ago
Mail conversations in Change and Problem management modules
Hi folks Wouldn't it be fine to have mail conversations concerning a problem/change in the problem/change by adding a 'conversation' tab? I would find it very useful having the same possibility to document a conversation as we have in the incident management module. What do think? Thanks in advance Best regards, Marc
Cant add resource group through Powershell
I have tried Invoke-RestMethod and Invoke-WebRequest using the three kinds of data in the pictures. Nothing works. Its either complaining about "EXTRA_PARAM_FOUND" or "Invalid data in the input". What am I doing wrong? I tried executing using these commands
Request closed or resolved
Can we get request status to resolved from an email conversation added. The scenario is we receive task complete email from vendors and the same is added in request ,the email description is fixed can we change the ticket status to resolved once we receive
Stop Help Videos from playing automatically
Does anyone know how to stop the Help Videos from playing automatically? We are on SDP 11.0 Build 11005, and when on the request list view screen the Help Videos will randomly popup as we go about our day.
ADSSP Free limitation
Hi, I use the ADSSP Free version to notify password expiration. It works great for 2 subscriptions, but i made a new one recently link on a group, and no mail are sent. Is there a limitation of number of subscription or on the number of users in the free
Hot to redirect HTTP to HTTPS
Hi, my adselfservice page is working on HTTPS port, and everything is working if I go to https://FQDN but if I go to http://FQDN then page is blank. Is any way to auto-redirect on adselfservice to automatically redirect to HTTPS? thanks
Notifications
is it possible to prevent email notifications from being sent for tickets that are created manually in service desk?
passing user attributes and current ADMP user in to a script
Where can I find a complete list of all variables that are available to pass into a script? For example, on the user modification template page and on the custom attribute page is the follow example script sample: eg. cscript test.vbs %userName% cscript c:\progra~1\test.vbs %userName% I found that the active directory attribute "mail" and the password from the form can be passed with cscript test.vbs %userName%, %mail%, %password% While "mail" is an AD attribute, "userName" and "password" are
Report about Helpdesk Users/Technicans and their rights in AD Manager Plus
Hello, i can't find a report for the delegated rights for Technicans, Helpdesk Users oder roles in AD Manager. Is it possible to generate a report for this? Our Security Auditor wants a report about the delegated rights. Regards, Jörg
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