Group notifications
Hi friends. It is possible to create a notification to a group when a request is assigned to them. Let it reach the email. regards
Unable to add custom asset by barcode scanning
We are trying to make something like consumables management (yes, we know that this feature is in roadmap, but we need it NOW). Added custom product type: Cartridges (type -- Component) Trying to add Cartridge via /BarcodeScanAction.do?method=vendorBarcode
Service Desk API Callback URL is not working
Hello. I'm using REST API v3 for adding new a request and It's working perfectly. But when I try to set a callback URL which is triggered once the ticket has been resolved/closed and setting the callback_url to https://[node-server]/manage-engine no breakpoint
Read Only Access
Is there a way to create a technician that can only view tickets? I've tried adding a role with only the view requests box checked but the tech can still reply, add notes etc. I've also tried creating a requester with Allowed to view > All Requests selected but the requester cannot see any tickets at all. Thanks
View filters for technician to see requests they opened
When a technician logs into Service Desk, is there an easy way for them to view tickets that are not assigned to them as a technician, but where they are the requester? Technicians are ALSO users on occasion. In the User Self Service portal "My Open
Agent Wake Up not working
I have pushed agent installation task from the DC admin console & it is failed. as DC admin we used normal domain account. After that i have added that account to the target machine (agent install machine) administrator group. then installation was successful.
PAM360 new build 5004
Hi, PAM360 5004 has been released and is now available for download. An important security fix and a relative enhancement have been enrolled in this build. `Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 5004?
[SDF-94702] When will Resource fields be available in the global field and form rules?
We have a lot of service catalog templates which all share the same set of locally created field and form rules for resource fields. We would like to make these global fields so we don't have to update every template whenever we make a change. When will
Request Custom Function does not work
Hi I am trying to use a Request Custom Function to change request_type and Mode on created Request. Using this code but when I test execute nothing happend and no error. requestObj.put("request_type", {"name":"Incident","id":"1"}); requestObj.put("mode",
[SDF-95129] Scheduler for some Requesters (Managers that are not a Technician)
Hi Friends, our managers want to see their employees scheduler via sdp. This feature is available for technicians, But a manager who is not a Technician does not have this privilege. Can we hope that this feature will be added to ServiceDesk plus in future
Delete a Custom Field within the a Request Template
Large list on the left hand side when editing a Template, and unable to edit, delete, or change the name of items in the 'Custom Field'. Is this possible or can this be changed?
Uninstalling Dell Bloatware
Hi all, As part of our imaging process, we need to remove a number of Dell applications that are installed on our computers. Unfortunately, the increased cost for a "corporate-ready image" is not something we're able to request right now so we have to
approval on closed ticket
The ticket has been closed but the approver will can approve or reject the closed ticket. Can disable the approval after the ticket has been closed?
Opmanager shows max 40GB traffic
Hi, We have a Switch - its Port channel support 120GB but Opmanager shows max 40GB! why?
Key Manager Plus 6100 is now available!
Hi All, We are happy to announce the release of Key Manager Plus 6.1 (Build 6100). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. New Feature Active Directory Synchronization Key Manager
Can not Start Update Manager UI
I cannot start the update manager. Unfortunately, the runasadmin popup does not appear in the UI. Log file for update manager attached! Seems to be a problem with Java. Is there a way to do the Update via Command Line?
Zoho Auth Token not working receive errors
Hello.. attempting to setup a connection to Zoho reporting however when I obtain and Zoho AT I receive the error message.. Then after click on the HERE link on above screen I receive then the next screen message
Zoho Auth Token sync error
Hello.. attempting to setup a connection to Zoho reporting however when I obtain and Zoho AT I receive the error message.. Then after click on the HERE link on above screen I receive then the next screen message
Automate additions/removals of Test group
Is there any way to automate the addition and removal of the PCs listed in the Patch Automation Test Group(s)?
[Term of the Day]:Smoke Testing
Term of the Day “Smoke Testing” Definition — What is Smoke Testing? Smoke Testing is one of a few methods in the software testing domain that possess numerous titles like build verification testing or build acceptance testing. Smoke testing has
Best Way to Migrate from OnPremise ServiceDesk to Cloud Version
Hi All Has anyone got any insights on the best way to at the very least migrate the tickets and asset data to the cloud version of ServiceDesk Plus
Changing Language
Hi, There is no possibility to change the language at Personalize. As far as I remember, it existed before the version change. How can we restore this opportunity?
Notification Emails Suddenly Stop Working
Our SDP suddenly does not send out any notification emails when there are new tickets recorded. Manually sending an email by replying to a ticket also shows error. Anyone know what's the issue?
Importing custom Active Directory Fields for computers in SoM
I am running DC Build No:80260. Is there a way to configure Scope of Management to import custom fields from Active Directory for computer objects?
Masterclass 2021 - Episode 4: 5 hacks to implement an effective Asset Management in your organization (27th May)
In the fourth episode of ManageEngine's Masterclass 2021, we will discuss five hacks to implement an effective Asset Management in your organization using ServiceDesk Plus Cloud. In this masterclass you will learn how to: Discover and scan all assets
$SurveyLink error (user:port)
While im going to use servey email, the satisfied & unsatisfied choice link is broken. instead of "https://nameserver/$SurveyLink" when clicked it became "https://username_server:port/$SurveyLink"
Desktop Central - Scheduled Reboot
Hi, When scheduling a reboot through the Tools function of Desktop Central, do the devices in question need to stay connected to the Desktop Central servers after this has been scheduled or will the reboot still function as scheduled if the devices go
ManageEngine named in Gartner Magic Quadrant for Application Performance Monitoring for the ninth time!
Gartner recently published the 2021 Magic Quadrant, which positions vendors according to their Completeness of Vision and Ability to Execute.
Report - Ticket group changes
Hello, Tried to search forum, closest I found was Report on Activity history (manageengine.com) with out of date links. Trying to produce a report for ALL tickets in the system, showing every time they changed group rather than just the current group?
Merging two ServiceDesk servers
My company recently acquired another company that also uses Service Desk. I need to combine the two Service Desk installations into my existing Service Desk server. My existing server will not be changing. The newly acquired server will go away. Any tickets or custom settings from the new server should ideally be added in to my tickets and customizations. (PS - Both companies also have DesktopCentral, and I will need to combine those installations as well. If you are able to provide instructions
Masterclass 2021 - Episode 4: 5 hacks to implement an effective Asset Management in your organization (26th May)
In the fourth episode of ManageEngine's Masterclass 2021, we will discuss five hacks to implement effective Asset Management in your organization using ServiceDesk Plus. In this masterclass you will learn how to: Discover and scan all assets Monitor
[One day, free training] IP address and switch port management with OpUtils
Hello folks! To help you tackle network resource management challenges, ManageEngine is hosting a free, one-day training session this June on OpUtils. Join us and learn how to effectively scan, monitor, and troubleshoot your network resources, and explore
Questions for custom alerts
Hello, i would like to implement following audits that i can`t get to work: Task 1: Send alert when a user who is a member of a specific OU logs in via interactive login (logontype = 2) Problem: There is no way to filter for only logon events with logontype
Remove Deploy Immediately Limitation
Hello, Is there a way to remove the Deploy Immediately number of computer limitation? We have a fast network and server hardware to support deploy immediately. I used Absolute Manage at a previous job and would push stuff to 600-1000 laptops and desktops without issue. That was with one distribution server.
Marking With Client
Hi, I was wondering after marking a ticket as With Client and using the scheduler to come back as "In Progress" Is there a way to have something other than "In Progress" to be selected? Like Closed? Thanks, Jareth
Dell Security Advisory DSA-2021-088
Hi ALL! Fresh CVEs in DELL PC - https://labs.sentinelone.com/cve-2021-21551-hundreds-of-millions-of-dell-computers-at-risk-due-to-multiple-bios-driver-privilege-escalation-flaws/ Dear DesktopCentral Team how i can fixed it via DC ? Help me (and other
Software Reports
The installed figure i get in the reports under software doesnt match when i go in through assets, it does in the initial table but when you click into it for more detail it shows a reduced figure, does anyone know why? (Running build 11.2 11202 En
Query about groups and technicians
Hi team, could be possible to obtain a query to extract a list of support groups, associated roles and technicians (with additional user information like name, email, phone, etc)? SDP v11.0 SQL Server Thanks in advance
Desktop Central self-service portal displays applications already installed
Hi, we have just deployed Desktop Central in our company. We have created our packages and our "main" configuration to push packages to new computers. The software packages are configured to detect if the same software is already installed before proceeding
Issue inserting variable into script
Hoping someone can help with a question. I have a field named "employee name" and the UDF string is "ServiceReq_User_UDF_CHAR1" I want to pull that data in a script and assign it to a variable named "ename" so I can append it to the Subject line of a
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