Security Warning
Hi there, how do we stop the below warning, we will not be enabling some of these features but cannot have this warning on at all times.
Installing new version and register it using old license
Rather than updating old version i want to install new version of service desk plus and register it using old license i am using on old version. is it possible ?
ServiceDesk Plus 11200 Released !
Dear Users, ServiceDesk Plus version 11200 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Here's a list of the new features and enhancements that are available in the latest
Issue in Size Sorting in File Manager
Team, Would like to bring your attention to an issue in the Size sort in File Manager. It sorts based on text rather than numerical. Thanks! JABIR
What's different between Service Desk Plus and Service Desk Plus MSP ?
Hello, What's different between Service Desk and Service Desk MSP versions ? I had seen only one things, MSP version work better than non-MSP version because MSP version has better cache params. But even so MSP version is faster than non-MSP version,
WorkLog
Hi! How can I uncheck Include non operational hours. Since it is constantly required to uncheck this option. Make this option empty by default
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Hello everyone, Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Patch Connect Plus will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced
AD SelfService Plus with MSA
Hello, We have already deployed AD Selfservice PLUS and it is running as a service using a local account on our server. We were trying to maintain security by migrating the service to use an MSA for password resets rather then using a generic service
SelfService App XML?
Hi, We are pushing out iPads to a number of mobile users and want to have the AD Self Service Mobile App installed on each device through our MDM application catalog. In addition we want to make sure the app is deployed pre-configured with the server settings already set so there is no user setup required. Is that do-able? XML config possibly? Best Regards, Brian Mansfield
Add More Permissions for RBAC
OpManager has pretty simple access permissions that can be assigned to users: You are either a full administrator or you are an operator that can't really "operate" anything and can only Read device information. Please add permissions that can be assigned
Next Release : Advanced Customizations for Requester Portal and Enhancements in Problem
Dear Users, We are planning for the next release with "Advanced Customizations for Requester Portal and Enhancements in Problem". Below is brief note on the same : Advanced Customizations for Requester Portal You can now customize the requester portal
[Term of the Day]: Primary Key
Term of the Day “Primary Key” Definition — What is a Primary Key? In the context of a relational database, a Primary Key is used as a unique identifier to quickly parse data within the table. None of the fields that are part of the primary key can
How to make the most of GPO reports to tighten security in your organization
The most common rookie mistake, one that is often exploited by attackers, is using Windows off-the-shelf with the default settings. There are numerous vulnerabilities that arise due to improperly configured settings. ADManager Plus' user-friendly GPO
I'd like Due By Date to reflect what the user enters, but only if it is 5 days or greater.
Hi folks, I'd like to know how you effectively handle Due-By Dates. We use our SLAs to both provide an agreement to the requester so that the user can plan accordingly. Additionally, the SLA also acts as a "buffer" between the requester and the technician
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Reg : Issue with inline images in recent builds of SDP
Many of the customer's would have reported missing images in description, resolution, notes etc... after moving to version 11138 and above. This is a product issue which we have identified and released a couple of patch's yesterday. The details are as
DUO Security 2FA support
Hello, I was wondering if there were any plans of integrating DUO 2FA support with Desktop Central. I see it is supported for ServiceDesk Plus and ADManager Plus. Thanks.
[Term of the Day]: Concatenation
Term of the Day "Concatenation" What is Concatenation? Concatenation, also known as string concatenation, is a string operator that joins multiple text, string or other data together in a series without any gaps in a program to make a new text string.
Access Manager Plus New Build 4200
Hi, Access Manager Plus 4200 has been released and is now available for download. This build comes with an important enhancement. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please save a copy of the entire Access
LDAP duplicate sync after server update to the latest version
Hi friendly ServiceDesk community. We run our ServiceDesk Plus on Cent OS6. We do user sync via LDAP. We recently encountered a known bug with the older version and I had to update the server to the latest version 11.2 Build 11203. After the update all
show VMs status in one dashboard
Hi dears, I have installed the plugin for horizon view connection and all of the view servers have been added to customized dashboard but I need a live dashboards for all VMs status in view connection broker. is there any solution to have one dashboard
[SOLVED] "SD-80460" SCCM integration no software found and Scanning in progress and
Hi, has anybody gotten the SCCM integration to find software installed on the pcs? The hardware import works nicely for us - but no software is found Thanks Michael
SurveyLink
Hi Community Has anyone been able to make use of survey link on their closed template. We are having an issue where the link returns a 404 error (Not Found). Just wanna know if any one else has this problem or if they have fixed it ? Our ticket is sitting
Report downtime
heloo yesterday I took the report, but I forgot where the module was, attached an example of the downreport that I was looking for
Release announcement: Build 4700
Hey everyone! We're happy to announce the release of our latest version of Analytics Plus build 4700, which offers exciting import options and several other features. 1. Import data from Template files : Analytics Plus now allows you to copy reports,
[Term of the Day]: Endpoint Detection and Response
Term of the Day “Endpoint Detection and Response” Definition — What is EDR? Endpoint Detection and Response (EDR) is the latest trending security solution in the world of cybersecurity. EDR focuses on securing a network and enhancing connected endpoints’
[SDF-23832, SDF-27213] Filter requests with AND *and* OR?
Is there any way to filter requests where the filter requires both AND and OR operations? For example, I want to create this filter: ( technician:me OR group:my_group ) AND status:open I don't currently see a way to do this, nor do I see a way to rewrite
[Blog] The best practices to optimize your ITAM
The primary objective of IT asset management best practices and processes is often to maximize the return on IT assets through better insights and management with a well-defined IT Asset Management (ITAM) process. However, even with the advantages it
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Using only TLS v1.3 and v1.2
Hello, Our customer is asking us to configure Application Manager to only allow TLS v1.2 or v1.3. We would also like to redirect any user using HTTP to access Application Manager to be redirected to HTTPS. Could you please advise on the way to do this. Thank you in advance
Hunting Down User Lockout
We have one user who continually is getting locked out of her AD account and suspect there could be a service or application using the username but cannot find it. When we search ADAuditPlus on the username is shows lockouts coming from the users computer,
Stuck on Authenticating User
I have had 4 users (out of about 100) so far that cannot use the URL or the invite to install MDM on their iPhones. They are all the same model as other users, their accesses are similar, nothing is different. When they get to the AD AUTHENTICATION page
Password Copy Question
Does PAM360 have an option to enable the Copy Password for a user to just one resource and not all resources?
RSA Identity Governance and Administration (IGA) integration with Password Manager Pro
Has somebody already tried to integrate the RSA Identity Governance and Administration (IGA) tooling with Password Manager Pro (Or any other Manage Engine product) for requesting, creating, reviewing and revoking access when the users are created within
upgrade in centos, cannot install because always show updatemanager.sh script using -c option
when updating from v11600 to 123097. I had a problem installing it to the service pack.ppm and there is no interactive at all, the following screenshots what's the solution?
Reporting on worklog description
Hi, I was wondering if I could get a report to show me any requests that *don't* have a worklog description on them please? Thanks
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