Add Request Task Worklog - API REST
Hello, I am trying to add a work record on the task with this service: api / v3 / requests / {request_id} / tasks / {task_id} / worklogs I am using the next request: { "worklog": { "owner": { "id": "22806", "name":
¿Can I send email ticket notifications using two differents email accounts?
Since a few months ago we are testing the ManageEngine Service Desk Plus App at the company that i work, the app works properly and we don't have any complaint about it. However, we have two differents business units, with two differents domain controllers
include a Flag to show recently updated request
It would be greate if SD could include a flag to show that someone had updated the requst recently. This will help to improve productivity as we could zoom-in the check the new update instead of going through all the outstanding request one-by-one.
AD360 build 4235 released! Fixes critical security vulnerabilities
Hey there! We are pleased to announce that the latest build of AD360, 4235, is out and it fixes important security issues reported through our bug bounty program. Issues Fixed: Fixed the account takeover issue reported by HaYiCle, by enforcing SAML signature
Remote Control SDP and Desktop Central
We have 45 Desktop Central tech License and 140 Servicedesk Tech. After the agent merge How many techs can use Remote Control Computers. only the Desktop central techs, only servicedesk Techs, or both.
updating problem
Hi I recently migrate the DB of ADAudit from Postgres SQL to MSSql server. now according to logs, I can't upgrade the ADAudit plus due to MSSQL errors. image of log file attached. thanks
Is there an "estimated time to finish" display on the agent progress window?
Hi, Is there an estimated time to finish display on the agent progress window? So the end user can know when is the patch installation or any activity of the agent will be finished. Thanks and best regards, Gene
Remote control not working
hello there, after upgrading to 10.1.2121.4, only one tech can remote to a computer, we have license for 5 tech... if anther tech wants to remote to another computer, it never connects...
Remote Install
I'm wanting to install the Log 360 agent remotely using desktop central . Since this needs a key, is it possible to create an MST or any other way to install this agent? I have a lot of computers working remotley so using a GPO won't work.
IT analytics in 90 seconds: Monitor disk encryption to prevent data theft
Ensure continued protection of your confidential data by monitoring your Bitlocker encryption status using ManageEngine Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Prohibited Software changes will no longer save
Good Afternoon, I am trying to make a change to one of the paths in my Prohibited Software. When i try to save i get an error that says Oops Something went wrong. The request could not be completed. Please try again! If problem persists, contact support. I
DC presents old DC-Softwarereleases for upgrade. Why?
I asked this earlier, even addressed this years ago, but no answer. In the present situation this question becomes interesting again. When i read the latest Topics in this Forum it seems to be obvious that there are some sort of problems with the new
[Term of the Day]:User Acceptance Testing
Term of the Day “User Acceptance Testing” Definition — What is UAT? The term UAT stands for User Acceptance Testing also known as Beta, Application, or End-User Testing. UAT is often considered as the last phase of testing and is performed to evaluate
Installation command/script/parameters needed to install Agent Monitoring through SCCM
Dear Support, We are planning to deploy 'OpManagerAgent.msi' file and 'OPMAgentServerInfo.json' through SCCM onto servers. Could you please tell us the Installation command/script/parameters needed for this? Waiting for your swift response Thanks HN
Automatic User Provisioning with Azure AD
Enable some way to allow us to automate the user provisioning in SDP when users are created in Azure AD. The current Provisioning app only works with on-prem AD, and importing users to SDP from Azure AD is one of the last items we have to do manually during our onboarding of new staff
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.131 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.131 for Windows, macOS, and Linux. This update comes with fixes for 10 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.131 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.131 for Windows, macOS, and Linux. This update comes with fixes for 10 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.131 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.131 for Windows, macOS, and Linux. This update comes with fixes for 10 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
api/v3/changes API does not return all the changes, returns an error
Hello, I am calling "api/v3/changes" API and expecting to get a list of all changes but getting following response { "response_status": { "messages": [ { "status_code": "500", "type": "failed", "message": "Error when performing required operation." } ], "status": "failed" }, "list_info": { "page_number": "1", "start_index": "1", "sort_field": "", "search_fields":
[Free training] Overcoming your IP address management challenges
ManageEngine OpUtils is conducting free, one-day training on IP address management. In this training we will be covering the best practices to monitor your network's IP address space, DHCP servers, and switch ports. We will also explore OpUtils' wide
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the
[SD-90704 ] Database SQl Error
Hi .Had a question I get this "Internal Error" when I write a script more than 240 line in custom function when the Database is Sql Server . But this error has not seen in the postgres database. I have been tested this issue in versions 11302 and
Delete patches in the patches folder in Program Files(x86)\DesktopCentralAgent
I would like to clear up space in our users C Drive used by Desktop Central patch management. We have a set of computers that have limited space on the c drive. I noticed that 2-3 GB of C drive space is patches that have already been installed. Eliminating
DELETING NON ORGANAZATION AND DUPLICATE REQUESTERS FROM REQUESTER MODULE.
Hi All I am trying to delete all non organization requesters and duplicate requester s from requester list but they seem to appear again once i log out and log in to service desk plu. What can be done to delete them permanently from the requester list?
Can't get alarm notification working.
Hi all, I can't seem to get email notifications working for alarms. Below is a summary of my situation: There is an active, unacknowledged alarm (for high disk utilization). Email server has been configured and test emails are successful. Have only selected
ADSelfService Plus' latest build (6111) released with MFA for OWA, OAuth and OpenID Connect support!
Hello everyone! We are glad to announce the release of ADSelfService Plus build 6111 with the following features: Highlights MFA for OWA/Exchange Server: Strongly secure your Exchange environment with a dedicated multi-factor authentication (MFA) setup
Desktop Central service will not start after upgrading from 10.0.707 to 10.1
I upgraded 10.0.707 to the latest (#10.1) and now Desktop Central service will no longer start. I even reverted to the last weekly AWS Volume Snapshot and the service still does not start and confirmed we are on the 707 version after recovery. I have
How do I give a user RDP or VNC access to a resource without giving them any password permissions
I am new to PMP and I have a couple of domain users who use VNC to connect to a handful of servers to start and stop processes. I setup VNC on those servers, but I am not sure how to give those users access to those machines without giving them access
Apple m1
Are M1 computers supported? Can I specify the installation of packages only on M1 in the configuration?
Exchange Reporter Plus build 5610 released with few vulnerability issue fixes.
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5610, with a few fixes Issue Fixes A few vulnerabilities have been fixed. Download Now Existing customers, please download the service pack from here Regards, Exchange Reporter Plus
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the
Unable to perform Database Backups - Trying to start PostgresSQL server failed
Hi folks, I'm running OpManager with the following details: Edition: Professional Version: 12.5.344 On Windows Server 2012 R2 64bit with a PostgreSQL database Since switching to this build I can no longer back up my database. When I run \bin\backup\BackupDB.bat I
[SOLVED] [SD-96511]Business Rules NOT working if ServiceDeskPlus is emailed!!!!
Hello - We have discovered another issue with the 11301 Build. If a Requester emails the system directly to initiate a ticket, the ticket is NOT routed to the Site where the Requester is tagged to. Instead, it's logged in the system as "Unassigned".
Android Device Owner without NFC or Camera
Hello, I'm having problems adding a Zebra device that is without NFC or Camera to MDM as Device Owner profile. The device have android 7.0 and the only mode to add it that I have found is to download the APK from internal server, install it and joining with the "by myself" option with the OTP. Unfortunately, in this mode, if chooice either Personal or Corporate doens't matter in the final device enrollment type, becasue it's always Profile Owner. I need Device Owner because I need to silent install
Need a query for software version column to be added along in software report.
Dear Concern, I need a query for software version column to be added in the software report. Kindly provide a required query ASAP. Thanks&Regards, Seema John
Able to close a project with open tasks / milestones?
We have found that that it is possible to close a project that still has open tasks or rmilestones. Is there a way to implement closure rules for projects to prevent that from happening? We are using SDP version 11.3 Build 11301
Trying to clean up Dept names under requester information
Under edit requester, department information, there is a drop down menu for deptartment name. How can I clean this up?
RPC unavailable
Is there a definitive guide to fixing the dreaded "RPC Unavailable" error message. There are a number of guides on the internet but some of them relate to other ManageEngine products and few specify the version of Windows OS that is applicable. On our
VMware datastore threshholds, not enough informaton to complete
I am trying to configure an OpManager datastore monitor and I do not see enough information at ManageEngine.. I am using these instructions: But I need to fill in the threshold values and there is no indication on what is an acceptable value. I assume
Business rule and email domain
Good afternoon. Tell me please, how to create a business rule so that all incoming emails from outside domain (for example @mydomain.com) to SDP request are automatically assigned to the site my_site_name? I create a new business rule. Criterion: criterion:
Next Page