User Inventory Report
I need the below mentioned reports. Reports Multiple asset tag on Single User Reports Single asset tag on Single Users Your Version : 11.2 Build 11205 Latest Version : 11.3 Build 11301 View Service Pack Details License Type : Registered Version Database
DB Schema
Can someone tell me what table and column holds the "Agent Up" flag within the Desktop Central DB Schema. Thanks.
DC Vulnerability Reports
We just upgraded to the latest version of Desk Top Central. Previously, we could run reports: 1. ExecutiveThreatSummary 2. HighPriorityReports 3. ExecutiveAssetSummary 4. ExecutivePatchSummary. Where did they go with this new version? I see you have
How to create a task from a web form ?
How to create a task from a web form ? can anyone share your process if using service desk plus for account creation ? Here is what i am trying to do create a task from a submitted web form for account creations and want to setup a sub task for roles
Create ServiceDesk instance which doesn't have assets
Hello--is it possible to create an instance of ServiceDesk that doesn't have assets? We want to make some instances for HR and Accounting and they have no use for assets, CMDB, contracts, etc.? Is it possible to disable these features for an instance?
Trying to get HTTP to HTTPs redirect to work after installing SSL and upgrading to latest version - 11303 in ServiceDesk Test Server
Hi, I've been previously unsuccessful on the production server to get HTTP to HTTPs redirect to work- I managed to get HTTPs to work, and display secured that alone was a struggle to get working correctly, now with the alias set and after trying to modify
Exporting Data but cant find reports
I am trying to foloow the directions below, https://pitstop.manageengine.com/portal/en/community/topic/export-data-from-service-desk, in order to export our tickets out of manage engine. I cannot find a reports button. Can someone please provide guidance
Can you allow a requester to view the work log?
I would like my customers to view the work log, vs the resolution, when they login to the self service portal. Is there a way to configure that?
Switch interface is down (false alarm)
Hello, As there is only 4-5 year old topics about this, and with no answer to the question, I have to open a new one. I've got switches on the network. Some ports are ofcourse not used. Even if the port was never used (before and after OP Manager installation) OP Manager still alerts me that the interface is down. I know I can choose to not alarm me on these ports. But as I have 100~ switches im not amused to go through every singel switch to remove the option to not alert on the specific port.
Auditing RDP Logon Failures
Hi, I try to get logon failures reported in case of RDP bruteforcing - a non domain joined computer is trying to get an rdp connection - with an AD Account - to a domain joined computer On the local computer e got event log IDs with the event 4625 But
There are No Printers Available in the Selected Server
Hi there! We encountered a problem while auditing print jobs. Unable to add a print server to the program: "There Are No Printers Available in The Selected Server". On the server close to the twenty printers. Audit policy is included at the domain level.
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone,August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Vulnerability Manager Plus. The details of the zero-day vulnerabilities are as follows:
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone,August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Patch Manager Plus. The details of the zero-day vulnerabilities are as follows: CVE
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone, August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Desktop Central. The details of the zero-day vulnerabilities are as follows: CVE
[Term of the Day]: Micro-Moments
Term of the Day “Micro-Moments” Definition — What are Micro-Moments? The term Micro-Moments was coined by Google in 2015, Micro-Moment is described as an intent-rich moment when a person turns to a device to act on a need. Basically, it’s that
EVENT PROCESSING STOPPED
hello, we have the Opmanager 11500 and we are receiving the alarm: EVENT PROCESSING STOPPED. Event Generation from device PGN-MONITOR with entity PGN-MONITOR_event_flood has been stopped due to the unusual number of events within one hour [more than 1000 events]. This event generation will resume from 02-Feb-2016 10:48:05 opmanager time. For details go to http://help.opmanager.com/#stopping-event-flood we have visited that url, but we cant find the parameter 'EVENT_FLOOD_SEVERITY Critical', in
Report for requests create during specific times
How do I create a report to show the number of tickets create after and before a specific time each month? For example, I'd like to identify the number for inbound requests we receive between 7pm and 7am each month to determine if we need additional
11.3 "upgrade"
I have a license for SDP after the upgrade to 11.3 I can no longer add devices with the agent. I installed DC as directed but all of my devices are not showing up in DC. Additionally the information that was in SDP did not carry over to DC on the devices
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
Restore Password Manager Pro Databaes
Hello, I have been unable to locate in the documentation the process of restoring the database. I'm currently backing up the PMP database once a day and need to document the restore process. Can someone point me in the right direction or provide me with the steps necessary to perform a database restore? I'm interested in knowing how to restore the database in two scenarios: 1. The server is functioning but the information needs to be rolled back to a previous point in time 2. The server has failed
Password Manager Pro new build 11200
Hi, Password Manager Pro 11200 has been released and is now available for download. This release includes a lot of enhancements, behavior changes, a security fix, and a handsome of bug fixes. For detailed information, please see our Release Notes of
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
[SD-97387]Why do the import image paths differ in different environments?
The customer reported that the insert images in solution can't display properly and I made a comparison in my own environment. Customer's image link is like SDP_HOME/inline/WorkOrder/... while mine is like SDP_HOME/inlineimages/WorkOrder/... So what's
backupdata.sh compressed files on a full hard disk partition
Servicedesk version 9.2 (9220) Recently im migrating an operating system from Windows to Ubuntu, and i need to do a full backup, but at the time when i execute manually the command on Windows (cmd) it compress the file attachments on a partition of the
Draft Saving Time Limit
Good morning, I have had a request for a user to extend the time before a response saves itself as a draft. Is there a setting that governs how long until this kicks in on its own? Version: 11.2 Build 11203
Update Vulnerability DB - failed
Hello there, this morning when trying to update Vul. DB, got this message: "File integrity verification failed. Invalid response received."
Strange behavior
Strange behavior (Central Server :10.1.2127.1) In patch management - Operation System shows "Windows 8 Professional Edition (x64)" - wrong in Inventory -- Operation System shows "Windows 10 Professional Edition (x64)" - Correct Is there a way to fix
Where can I see a list of backups done on a switch?
Looking for a list of all the backups done on a switch in case I want to restore. ...Alan
Notification on a URL monitor - no device
I set up a URL monitor for our default gateway which is a Meraki switch. I do not have credentials for this switch as I do not manage it. Is there a way to set a notification up without having a device to associate it with? I want a notification if the
Stop agent temporary from autoupgrading and starting software update scan after installation
During our OS installation process we are deployment ME DC agent as part of the MDT (Microsoft Deployment Toolkit) Task Sequence. Is there a way to stop agent from autoupgrading itself right after installation? We don't always have latest agent version in MDT because different team is responsible for ME DC. This agent autoupgrade right after installation is causing some issues with our automated task sequence process and most of the time ME DC agent fails to upgrade itself and it's being left in
[Online training] Analytics Plus virtual training session for experts
Hello folks, We're hosting an online virtual training course of experts. This course will help you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session, we will discuss advanced analytics concepts including
[QUIZ- 4]:Self Service Portal for End Users
We are excited to bring our quiz activity for the recently held virtual meetup session on How Users Can Make The Best Use of Self Service Portal. You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the
IT analytics in 90 seconds: Curb unauthorized endpoint usage in your company
Stay on top of every blacklisted application and jailbroken device using Analytics Plus reports. If you're not already using ManageEngine Analytics Plus, download your free, 30-day trial today.
How to granularly delegate critical help desk roles with OU-based delegation in ADManager Plus
Nothing keeps the cogs of an organization turning smoothly like a well planned delegation set-up. But delegation of critical tasks should be done in a secure way adhering to the principles of least privilege to avoid both internal and external attacks.
Desktop Central | Free training series (August & September 2021)
Join us on our 6-part training series from August 25, 2021 to September 29, 2021 for a training session on ManageEngine's unified endpoint management solution - Desktop Central and its capabilities. REGISTER HERE Topics covered: August 25, 2021: Patch
Data is not completely synced between SDP And Analytics Plus
Hi Friends, i have problem with data that synced between SDP and Analytics Plus. Some data could not be fetched from SDP to Analytics Plus. For example, i have 152074 tasks in SDP But Only 94103 Rows of them is available in Analytics. Some Rows is missed.I
Next Page