SDP "Edit" page not loading/loading blank
As of this morning our technicians are saying when they try to Edit a request or try to go to the Edit page it does not load or it loads blank. Anyone else seeing this or know what this could be?
OP Manager with Analytics plus
Hi team. Our client integrated OP Manager with Analytics Plus. And it would need that starting from a widget that it has created in OP Manager where it shows the monitoring of links MPLS. it would need to have more information about the time that the links were up, when they were down or to know the time of degradation of the link. Something similar to what OP Manager shows when we go to the interface summary. Specifically the info that show in Availability Time Would it be possible to make a widget
pagaination doesn't change in project for some technician
Hi, I used SDP v11.3.06 and some technician can't change "item per page" in project list. Also can't add or remove some columns to this list. In browser console get error: Even I change role of this user and assign SDAdmin to this user, but still get
Adding fields to templates
Hello, How to automatically add an available field to all existing templates?
10.1.2127.12 hotfix broke all Distribution Servers
Just a heads-up for anyone who is thinking about installing this hotfix: in my case all Distribution Servers stopped working. All agents located in remote offices are unreachable as a result of this. I upgraded from build 10.1.2119.9. Regards Stefan
Share Request via API / Powershell
When I'm trying to share a request to a group via API and I'm having some issues and need assistance. Any feedback would be appreciated, but for my purposes in my environment I need to utilize PowerShell. if I have the square brackets [] I get: Invoke-WebRequest
Auto-close script erroring
Hi, I've noticed that the AutoClose_v3.py script that is provided on "https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status" stopped working at some point recently. It's now giving the
M365 Manager Plus Product Schedulers
I'm using the M365 Manager Plus (version 4.4 Build 4414, 64 bit) The Product schedulers working fine but for the specific Reports (Report Name) in the schedulers which encounter a failure, there is: -No reason specified about the cause of failure/incomplete
M365 Product Schedulers
I'm using the M365 Manager Plus (version 4.4 Build 4414, 64 bit) The Product schedulers working fine but for the specific Reports (Report Name) in the schedulers which encounter a failure, there is: -No reason specified about the cause of failure/incomplete
PAM360 new build 5300
Hi, PAM360 5300 has been released and is now available for download. This major release comes with numerous new features, enhancements, behavior changes, security fixes, and bug fixes, all mostly related to Certificates and Keys. For detailed information,
What's new in PAM360? Free Webinar on Tuesday, October 12, 2021
What's new in PAM360? Tuesday, October 12, 2021 | 11am – 12pm PST and GMT | Duration: 60 minutes <Reserve your spot now> Presented by, Shakthi Shankar Customer success expert To address gaps in certificate management and enable a holistic
Lost Admin Access
For some reason, when I log into SD+, I no longer have any admin access. I should have full access to every part of the system. I have used the support pages to reset my password and this appeared to work. I was able to retrieve the 'admin accounts' (there
Desktop Central MFA with Duo
I tried to use Duo Mobile for MFA for Desktop Central. When I tried to login, after entering my password, I was prompted to scan the QR code. I did that and entered the code from Duo. The next screen prompted me for a one-time password. I refreshed
Change filter based on previous 7 days
I am trying to add a widget to a dashboard that would show change requests created over the past 7 days based on risk. My thinking is that since we can do an "External Widget" that references a filter, I am trying to create a filter that shows only low
Ticket Time Elapsed For Each Group
Hello! I've searched the community and so far I am unable to find a report for the below. Within Analytics Plus I'm trying to create a report to show how long a ticket has been within each group. I would then produce a report for the average time a ticket
Upgrade to the latest Secure Gateway Server
Hello everyone, We have updated Patch Manager Plus' security component, Secure Gateway Server with a few issue fixes and enhancements. Please Download the latest Secure Gateway Server here. You can check the list of updates for the build update
Users can no longer see Support Groups for their Site
Since updating to 11.3 (Build 11308) Our users can no longer see the Support Groups for their site. The Request form shows their correct site, but the Group list is blank. Has this happened to anyone else or is the a new setting i need to adjust that
Firefox issue : j_security_check (11.3 Build 11307)
Hello All - We are running into a big issue with Firefox. Is someone types in their password wrong ONCE, j_security_check is appended to the URL and we are unable to login even when typing it correctly. To fix, we need to close ALL Firefox browsers and
Redirect all http web request to https
Is there a way to redirect any http request to https? I want to all connection attempts on port 80 to redirect to the https port.
Removal of Support for Email-only Approvers in Request Approvals and Request Approval API changes
Dear Customers, As part of the enhancements in Request approvals and the associated API development, we are removing support for Email-only Approvers. Only people configured as users in ServiceDesk Plus can be configured as Approvers for Requests going
Devices are renaming each other during manual scan
Hi! I am working with the Asset Module in Service Desk Plus and I am having an issue with devices renaming each other when doing a manual scan. I am selecting "New Scan" and then searching by the full device name. I select "Windows" from the Device type
Expired ManageEngine SSL for Desktop Central
Hi all, I'm using Desktop Central - Enterprise Edition. I realize when I enable https. The validity is only 1 year. 1. What will happen after 1 Oct 2022? Will my Desktop Central still can communicate with Desktop Central agents? If the communication stops
[Term of the Day]:Democratization of Technology
Term of the Day “Democratization of Technology” Definition — What is the Democratization of technology? The term 'Democratization of Technology' enables people outside the technology industry to access and use high-tech products and services, which
[SD-94908] can't delete user
Hello. I can not delete users imported from AD and added when receiving requests. I get a message that the user has been deleted, but the system does not delete it. version: 11.2 Сборка 11203
pmp-service dosen't start after migration pmp
hi, i made backup pmp and restored backup on another computer. After restored service dosen't start on new computer. I used this script: sh restoreDB.sh /root/InstantBackup_20210930204818_11301.ezip -p /root/pmp_key.key i don't change orginal files pmp_key.key
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild. The
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild. The
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild.
Reglas de notificación no permite editar
Recien actualice la aplicacion de Service Desk Plus a la ultima versión, pero ahora no me permite personalizar las reglas de notificacion, cuando lo intento me aparece un error en la pagina. Alguien sabe por qué ocurre y como solucionarlo? Gracias.
Error while updating
Getting this after package validation (extracted of updatemanager log): 02-oct-2021 11:16:37 [SYSERR] [INFORMACIÓN] : Exception in thread "Timer-0" 02-oct-2021 11:16:37 [SYSERR] [INFORMACIÓN] : java.lang.NoClassDefFoundError: com/ibm/db2/jcc/am/ae
ServiceDesk Plus 11300 Released !
Dear Users, ServiceDesk Plus version 11300 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Make way for better ticket template and category predictions with Zia. Zia,
Approval workflow
is there any easy guide to implement work flow where user log a request and is goes for Manager approval? all my users already have reporting to, which is coming from AD. When i log a request i see the below error in history Action Name : Leave Approval Message : Traceback (most recent call last): File "set_approval_stage_reportingto.py", line 16, in <module> requestObj = read_file(req_file_path,"request") File "C:\Program Files\ManageEngine\ServiceDesk\integration\custom_scripts\functions.py",
Grant CC'd users visibility of a request
Hi there, We have a site making extensive use of the E-mail Id(s) To Notify feature, however it is limited in functionality because requesters added to that field cannot see the request in the SDP interface. When a user is CC'd into a request (or they are otherwise added to the E-mail Id(s) To Notify field) it would make sense for them to automatically be granted visibility of that request in the SDP interface. At present (unless I have missed something) it is not possible to allow someone to view
Does Desktop Central manage Exchange version threat
Hello We have desktop central and the security module. I would like to know if its manage security of the version of Exchange server? because i never seen any CVE for exchange version or cumulative update to Exchange show or available. Thanks
The "ManageEngine ADAudit Plus" service is not running
The "ManageEngine ADAudit Plus" service is not running after adding dedicated service account to Log On As tab with the required permissions in order to avoid using Domain Admin account.
Requestor unable to browse User List for the Email ID To Notify after 2nd Instnace in stalled
We have just setup a 2nd instance in our Manage Engine. We have a few users that are requesters in the 1st instance and they are technicians in the 2nd instances. When the user is in the 1st instance the users fail to load in the Email to Notify. If they
How to show favorites bar on edge and chrome
Hi, is possibile do show automatically the favorites bar on edge and chrome? Best Regards Andrea
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