DCentral sync to SDP, missing computers
Hi, I've noticed that SDP is missing assets that are in DCentral - my computer being one of them. I can see my computer in DCentral, but not in SDP. Now SDP uses the DCentral agent, I dont know how this integration syncs. There are settings in DCentral,
the web service does not start
Please help me solve the problem with the Netflow Analyser web service. Before restarting the server, everything worked correctly, and after restarting the service does not start. Previously, access was carried out via tcp/8080 port. But today it was
Error: Issue in getting project list form JIRA, please check the JIRA configuration!!
Hi, I want to integrate SDP to JIRA issue tracker. I read this document and do it: https://help.servicedeskplus.com/jira-integration But when I click on custom menu, open a pop-up page and show me this error: Error: Issue in getting project list form
Filter out BCC emails
Hi We are getting allot of BCC emails that turn into requests that we do not want. How can I filter out the BCC emails from creating unwanted tickets? Thanks.
Notification Template - Reply and Forward
Hi, I've been doing a lot of work to update all our notification / reply templates and I think I've overwritten one I didn't want to. So the scenario is we have a ticket and a 3rd Party has responded to an email and this is now appended in conversations
October 2021 Patch Tuesday updates
Hello everyone, Here's the list of supported updates released this Patch Tuesday New Security Bulletins : 2021-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 (KB5006671) (ESU) 2021-10 Cumulative Security Update for Internet Explorer
October 2021 Patch Tuesday updates
Hello everyone, Here's the list of supported updates released this Patch Tuesday New Security Bulletins : 2021-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 (KB5006671) (ESU) 2021-10 Cumulative Security Update for Internet Explorer
October 2021 Patch Tuesday updates
Hello everyone, Here's the list of supported updates released this Patch Tuesday New Security Bulletins : 2021-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 (KB5006671) (ESU) 2021-10 Cumulative Security Update for Internet Explorer
Database / DBSize warnings - what do they mean
I'm getting daily messages in the System Log - System Log Message - 316890247 (number varies) Module - database Sub-Module - DBSize Type - Warning Action - Add What does this mean, what are the implications and do we need to do anything ? thanks Dav
Report to show "Notes" field from AD
Trying to run a report that will show the First name, last name, user name and the notes/info field from AD so I can send this to a department. The notes/info field contains some info that another department needs. I cant figure out how to get a report
Bulk Modify User's Manager Attribute from CSV File
I'm curious to know if there is a way (and a way to format the CSV) that I can use AD manager to modify users in our Active Directory to have the correct Manager associated to the user object. Our HR department recently did a org review and modification,
Test Environment Versions?
We've run SDP for years but now find that setting up a dev environment would be a good idea. I've reviewed the instructions here https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus but I need a
[Term of the Day]:Smart Dust
Term of the Day “Smart Dust” Definition — What is smart dust? The term Smart Dust is also known as microelectromechanical systems (MEMS). Professor Kristofer Pister (University of California, Berkeley) coined the term smart dust in 1997 to describe
[Online training] Analytics Plus virtual classroom training sessions for experts
Analytics Plus' virtual classroom training session for experts offers an in-depth understanding of Analytics Plus' features and reporting capabilities. During the session, we'll discuss advanced analytics concepts including building data models and preparing
Critical : Error while invoking backup
Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin
Break Time Custom Operational Hours
in our office there is a break during the day which means our office operating hours stop, for example one hour, can we adjust the time for operating hours, for example starting time at 08.00 am, break 12.00 - 13.00, finish time 17.00? ? so at that time
Error syncing Desktop Center Server and Secure Gateway Server
Hi everybody, I have configured the Secure Gateway Server connection with the Desktop Central Server in Windows Server 2016. The firewall has opened the ports: 8383, 8443, 8027, 8031, 8384. The installation of Secure Gateway Server has been successful and has started. But when I check synchronization on the Desktop Central Server, the error message. Can someone show me the steps I've missed? (Details in the attached image) Thank you very much.
Pass Through Authentication
Hello. I can't find Pass Through Authentication settings(checkbox). It used to be on page Admin - Users - Active Directory. Where can I find this? Version:11.3 Build 11308
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 94.0.992.47 update
Hello everyone, Microsoft Edge for business chromium has been updated to 94.0.992.47 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 94.0.992.47 update
Hello everyone, Microsoft Edge for business chromium has been updated to 94.0.992.47 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 94.0.992.47 update
Hello everyone, Microsoft Edge for business chromium has been updated to 94.0.992.47 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
[QUIZ- 6] : ITAM :Unified Agent in ServiceDesk Plus
We are excited to bring our quiz activity for the recently held virtual meetup session on ITAM: Unified Agent in ServiceDesk Plus . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for
Announcement Customisation
Announcements can be an extremely powerful tool, are there any plans to enhance the customisation of it? Below are some ideas of enhancements I would use for my organisation: Restricting announcement visibility to Sites / User groups - stops un-affected
[SDF-25173] Sound Alert
To Manageengine Team, I am using Service Desk 7.0 in orgnization and I need Alram Or Sound Notification when i receive request. Thanks
New Release: ADManager Plus' latest build 7116 rolled out. Update Now!
Hi, We are excited to let you know that we have released the latest build of ADManager Plus, 7116, which includes a Product Security Hardening option with a hardening score, fixes for the vulnerabilities detected recently and more. Download this build
SSL certificate SAN record validation
I had an incident recently where the SAN records in an SSL certificate were not renewed correctly. I couldn't see a way to to raise an alarm for that with the current SSL monitor. I'm thinking something that would raise an alarm if SAN record does not
[Free webinar] What's new in Analytics Plus in Q3, 2021?
In the previous quarter, we launched a gamut of interesting features and updates such as AI-driven insights, blended analytics, scenario planning, and more. To learn more about the latest updates and features in Analytics Plus, sign up for our free webinar
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
Data-driven IT management is key to propelling your IT forward, achieving cost and process efficiency, and ensuring seamless operations. The challenge lies in bringing IT data from several applications into a single console for analysis. Analytics Plus,
Add the new user creation number to team
Hello everybody, I hope to find near you a solution to my problem. Here is the problem: I have a test template for creating user accounts on our active directory and also on Office 365 and the skype line (we are in a hybrid environment). For a few months,
Post update issues
Problems started to appear with the last update. Alerts templates became uneditable. Username and password fail on the first login, but login on the second attempt. I add a signature in the user personalization section, but when the request is answered,
ServiceDesk Plus Fresh Installation not working
Hi Fellow community members have been trying to install & test Servicedesk Plus trial version for last one week, but so far unsuucessful. Installer finishing successfully, but from logs it seems the pgsql default instance is not getting configured properly.
Changing the background or icon color
Hi All, Any idea how can we change 1) the background color of the menu bar 2) change the default '?' icon We are receiving feedback that the icon are difficult to be find. We are working on version 11.1 Build 11142 Thanks
Rack View Custom Device Images
Im looking to see if there is a way to use custom device images in Rack views. I've seen information regarding custom icons in business views but not Rack Views.
[Webinar] Want to obtain a 360-degree view of your application based IT infrastructure? Here’s how you do it!
When a business application goes down, the results can be catastrophic. System outages can result in lost productivity, brand reputation damage, data leaks, and a breach of service level agreements.
Custom Report
Hello I have been looking at creating a custom report which would combine Missing Patches By Severity Based On the Release date and Separated By each Operation system so it would look a little like this for each Operating system present on our network Assets Critical High Medium Low Less than 30 days 31 - 90 days 91 – 180 days 181+ days Is this Something that would be possible?
Skip MFA when ADSelfService is down does not work for OWA login MFA
We had to shut down our internal AdSelfService server for maintenance and this is what our users were greeted with when they tried to log into Exchange. No one could bypass the MFA error page despite us having the bypass checkbox selected.
How to mass-enable Endpoint MFA on client PCs
Hello, we are trying to roll out Endpoint MFA to all of our Windows computers. I've configured the policy settings we need but am looking for a way to mass-enable Endpoint MFA in the installed agents. From official documentation I am reading that for
SCHEDULED SLA VIOLATION REPORTS
Hi, I have set up daily reports that show Tickets Approaching SLA Violation. Is there a way to have the Report NOT got out if no violations exist for that particular day so that Report doesn't go out to the Mailing list?
Unable to Add to or Modify Reply Field in Tickets
As of this morning, I've had a few users report not being able to reply or input into the reply field on tickets. You can't select the box to even type in. We've had a few users report it, all running different versions of Chrome, some running the same
Zero-day (CVE-2021-41773) vulnerability in Apache HTTP Server - Desktop Central not vulnerable
Hello everyone, A zero-day has been discovered in Apache HTTP Server. This vulnerability is tracked as CVE-2021-41773 and allows attackers to perform directory traversal attacks. This vulnerability is being exploited in the wild. Vulnerability details:
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