Please update to the latest build of Secure Gateway Server!
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few enhancements and a bug fix. Please download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90095) on this
Can enrollment be moderated
Hello: We are currently testing ADSelfService Plus for our company and like it quite a bit. We are wondering however if there is a way to moderate the enrollment process? We would like all enrollments to be approved by the technicians of the appl
OpenLDAP password synchronization for users with polish charset
Hello, I have problem with synchronizing password change to OpenLDAP for users with polish charset in CN ex: „cn=Adam Łącki,ou=Work,ou=Users,ou=PR,ou=ODD,dc=domain,dc=local” When I change password for this usser in AD DS, ADSelfService Plus is detecting
owa installation
I installed version 6.1 Build 6123 on Exchange 2019 CU12 on Server 2019 I manually added the inbound firewall rule for the admin portal (as it could not work without this) I was blocked initially by Configuration:MFA:MFA for endpoints requiring HTTPS
Mozilla fixes several high severity vulnerabilities in Firefox 100 and Firefox ESR 91.9
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 100 and Firefox ESR 91.9. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-29914 (Firefox and Firefox ESR)
Mozilla fixes several high severity vulnerabilities in Firefox 100 and Firefox ESR 91.9
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 100 and Firefox ESR 91.9. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-29914 (Firefox and Firefox ESR)
Mozilla fixes several high severity vulnerabilities in Firefox 100 and Firefox ESR 91.9
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 100 and Firefox ESR 91.9. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-29914 (Firefox and Firefox ESR)
Migrate ManageEngine ServiceDesk Plus MSP version 10.5 build 10512 another server (Windows Server 2022 en IAS)
Hello. We currently have your product (ManageEngine ServiceDesk Plus MSP version 10.5 build 10512) installed on Windows Server 2012 R2 with the database in postgres. And we want to migrate everything (configuration, certificate, database, attached files,
ESM Portal - Change order of instances
Hi, I want to be able to amend the order in which ESM Instances are displayed on the ESM Portal. I believe it currently works in the order that they are created? I don't believe this is currently possible, but will it be in the future? Many thanks Lisa
Is it now possible to use an alphanumeric ticket id in Service Desk Plus cloud?
We are importing ticket data from our old system, which already have numeric references. Can we use an alphanumeric reference for imported ticket data e.g. X-1, X-2, X-3, etc. alongside auto-assigned references for new tickets created directly in ManageEngine?
Form Rules in Project Management
Team, It is very difficult to work on Project Management. We don't have control on customizing the Project template as per the client requirement. No form rules are there. Could you please help us on this. Also, how to add additional fields in the
Google fixes several high severity vulnerabilities in its Chrome 101.0.4951.41 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 101.0.4951.41 for Windows, Mac, and Linux. This update comes with 30 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1477 Use
Updating Assets without DeskTop Central
We were not prepared to use or pay for DeskTop Central because our ServiceDesk Plus had a fine and working assets scan. Unfortunately the assets scan (via SCCM) no longer updates the assets user assignment automatically. The information is there (from
How to assign priority within Severity
Can we change order with in any category (status, Severity etc)? Suppose we have three severity level i.e. 1, 2 and 3 and within each we have 10 requests each. Is there any way to define the priority of these 10 requests ? Can we change it by dragging
MAC Address Reports
Is there a way for me to pull a report listing all of the MAC addresses for every computer on my domain?
Deprovision User Request Template
There doesn't seem to be a way to create the needed fields for a Deprovisioning request. Trying to use the User Modification process, so that HR can request the deprovision request. But some of the needed information (Forward Email Y/N, Retain email
SLA monitoring for technicians
I'm looking for a good way for our technicians to monitor their tickets by SLA. I'm not finding any way to do this other than to add the "due by date" to a list view and sort by that. This again, points to the glaring lack of a technician dashboard
Can I create views across instances?
My org is in process of moving from SDP on-premise to SDP cloud. One feature we want to take advantage of is multiple instances because we need the flexibility to adjust certain settings like notification settings that are universal across all groups
Configlet execution order
Is there a way to have the configlet sequentially to a list of devices? My specific goal is to have a configlet to shut down a stack of switches in a particular order. If the script hits the switch at the top of the stack before all of the others get
Moving changes made in Test Environment into Production
After having looked at a few articles, i believe I have my answer but I want to to confirm by saying it a different way. We have a TEST environment which began life as a copy of our production environment. As I make configuration changes, add/mofify request catalog items and templates, etc., my understanding is that there is no way to automatically duplicate these modifications in the production environment. In other words, I must keep meticulous step-by-step records of all changes made in TEST and
Edit Self Service Portal Text for Support Center
I need to know how to edit the "I am facing an issue" and "Report an issue" text? I need to know how to complete remove solutions from being displayed on the self service portal screen.
How to Disable Solutions?...
We have a client that wants the "Solutions" at the top removed once signed into SCP, how can this be accomplished? This one:
Notify support reps on unassigned request update
Is it possible in v11 to notify all support reps (or certain support reps) when an unassigned request is updated? Here's a cut and paste of my ask for this feature (feature id 13090) from 6 years ago... Please don't tell me to use groups... It's not
Bulk edit of assigned Contact
Hi, is there a way you can change a contact on a bulk of tickets?
$RequestLink in email is different then in notification settings...
In the notification rules, my request links to the correct address that is used to get to the portal. In the actual email that is received, it is incorrect and no longer works. This was thoroughly tested prior to launch and every notification email link
Reset Admin Login Requirements
Hello there, I'm currently trying to repair a very broken, old, and undocumented test environment for ADSelfService Plus. When trying to access the admin logon (via /adminLogin.cc), we get the following, even locally on the server it's installed on..
Using VPN to update cached credentials ADSelfService Plus
Can someone explain to me how the VPN works with this. I have entered the VPN Settings for our NetExtender. I am just curious how this works since it is not asking for any credentials to log into the VPN. Our VPN credentials are tied to our AD usernames/passwords so just a little confused on this part of the setup. Thanks,
End of Support for OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10)
Hey everyone, As you might already know, Apple stopped supporting OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10) in 2016 and 2017 respectively. Hence, they no longer provide any security patches/updates for the same. However, ManageEngine
Info from the DB
Hello, Can we somehow retrieve (query) from the database, information on whether a URL is unmanaged. We had a situation where someone accidentally unmanaged the URL instead of the server, and we were not able to get the real URL availability. Also, can
Is there a way to lock out Remote users when Terminated?
a vast majority of our company has gone remote. We need to be able to Lock them out of their computers upon termination, remotely. Was try this with a script, but getting false positives.
Problems with changing SSL port on ManageEngine Service Desk
I have opened a support request on this issue. Default port is 8443. Using an SSL cert signed by our certificate authority (not using the self signed cert.) This has been working fine for weeks. Today I tried changing the port to 443 ./changeWebServerPort.sh 443 https I restarted MESD but was unable to login. The "netstat" command showed that nothing was listening on either port 443 or 8443. After looking at what the changeWebServerPort.sh script was trying do I manually updated the
What's the best way to keep a script/configuration always running?
I have a configuration that uninstalls a piece of software. What i am looking to do is to get it to where any computer that connects to the domain, it will run this configuration. We have already run it against 90% of our domain. But we know certain locations
End of Support for OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10)
Hey everyone, As you might already know, Apple stopped supporting OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10) in 2016 and 2017 respectively. Hence, they no longer provide any security patches/updates for the same. However, ManageEngine
End of Support for OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10)
Hey everyone, As you might already know, Apple stopped supporting OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10) in 2016 and 2017 respectively. Hence, they no longer provide any security patches/updates for the same. However, ManageEngine
update requester info via SQL
Hi I would like to update requester informations (i.e. phone number, mobile number and email address) via SQL, from data which has been exported from our HR application. The primary key is the SDPlus "employee ID" field. In which table from the servicedeskplus
Service Desk migration from on Premise to Cloud
Good Morning, Any idea when I migrate our Sevice Desk on-prem to cloud if the Database, Assets and all the data can be brought over to the cloud? Thank you
Documentation for creating Apple VPP token needs to be updated
The documentation on how to get a VPP token from Apple Business Manager (ABM) needs to be updated. The steps have changed since the document was created. See the heading "Download Server Token" in the document here: https://www.manageengine.com/mobile-device-management/help/app_management/ios_app_management.html
CMDB / Assets "AD Description"
Hi, We use Desktop Central and ServiceDesk Plus, and we're working on importing all our assets from DC to SDP to populate our CMDB. When we deploy a new VM, we also add a brief description to the AD Description field, In DC, Description and AD Description
Dynamic Groups for Device Control
Am I able to use Dynamic Groups in the Device Control of DC ? It looks like only Static Groups are available
AD Manager windows service stopping
Hi, We have just installed the windows service for AD Manager on our AD manager server however every time we start the service, it runs for a few seconds then stops. Below is the error we are seeing in the event log, we have tried run as administrator and adjusted the registry key to allow interactive services however these don't resolve the issue. The ManageEngine ADManager Plus service terminated with the following service-specific error: %%4294967295 Any ideas?
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