[SDP Cloud] Best practise for escalate between lv1 and lv2
Dear Bros, As a common IT operation, some issues/requests need to be escalated from level 1 to level 2 support. But as my cooperation requirement, level 1 has to comment on what they have done as first checking, these may be a comment, an image, a file...etc
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Red Hat Linux: Unable to enable patching due to login validation error?
I'm trying to enable Red Hat Linux support within Endpoint Central and am currently hung up at the initial step where I enter my Redhat username and password. It's providing a "Validation Failure" each time I do this. I've double checked the password
Distribution Servers Network Bandwidth
We are running Endpoint Central 10.1.2220.4. We have 15 remote offices with distribution servers. Was looking at some WAN reports and see that the distribution servers are chewing up large amounts of bandwidth. In one example, we have a test
Patch update delayed since application is used by another process...How do you patch a running program?
We use the program Plantronics Hub for our remote users to manage headset. When we try to pushout the update for Plantronics the majority of the computers report back with "Patch update delayed since application is used by another process." Is there
Invalid value specified for parameter "changePwdButton
I'm testing the Service Desk Plus system and I'm not able to change the password for the administrator account. I'm running the system on windows server 2016 datacenter. Attached is the print with the error "Invalid value specified for parameter "changePwdButton".
Report Error-Can't generate a report
I am having issue to generate a report in our ServiceDesk. My build is 12.0 Build 12006 and our database is PGSQL. Can help me how to fix this issue? We need to generate reports. Thank you in advance.
"Mute" email notifications to requesters?
We are trying to migrate from Spiceworks to SDP on prem. I'm not finding a way to "mute" or stop all email notifications for a specific request/ticket. Having this ability would be a super quick way to stop email notifications just for that request.
Request view filter for all open requests
Hi, it seems that the pre-configured view "Open Requests" only filter by the status of the request which is in "open", means only newly created tickets will be displayed. But how do I display all tickets that are open, on hold, assigned or in progre
Average time to resolve report - all techs
Hello - searching the forums here I'm just not quite finding the exact query I'm looking for. We recently migrated to ServiceDesk Plus from our old on prem spiceworks. Needing help creating a simple Average time to resolve query, this is what I used
REST API - Issue on getting TASKS via Postman
Dear All, I'm struggling trying to test v3 API using Postman. I was able to test with adding a new request, so no issue with authentication. The problem I have with tasks is that I get a positive response (200 OK) with a different data result, not according
Report to show how many users open or read the messages
Dear Support, is there any capability to generate a report to appear how many users open or read the messages Thanks, HN
[SDF-46439] Export Incident Template
Hi, in our lab we had developed a lot of new incident templates and additional incident fields, How can I export and import on live environment?
Ticket modification
Hi, I'd like to modify ticket notification to modify workorder URL and some other things. regards
Google fixes several high severity vulnerabilities in its Chrome 104.0.5112.79/80/81 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.79/80/81 for Windows, and 104.0.5112.79 for Mac and Linux. This update comes with 27 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Google fixes several high severity vulnerabilities in its Chrome 104.0.5112.79/80/81 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.79/80/81 for Windows, and 104.0.5112.79 for Mac and Linux. This update comes with 27 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Recent announcement of MSP jumping from Version 10.6 to 13.0?
This announcement is speaking of a major release coming soon to version 13.0 of SDP MSP. https://pitstop.manageengine.com/portal/en/community/topic/behavior-changes-in-upcoming-sdp-msp-major-release-version-13-0 Is there more information on this? 10.5
[SDF-103302] Can you please add the HTML button to the custom editor?
Hi, You guys have been nice enough to add the edit HTML button in many places in SDP on premise. But, there are still many places that dont have it. Can you please add it to Custom trigger requests? This would greatly help with much needed customizations.
Servicedesk plus does not start up
Hello, We are trying to setup Servicedesk plus application (9.2 version) on our windows 2012 server. The database has been configured to MSSQL by using changeDBserver.bat. However, when tried to start the service from the Servicedesk shortcut or executing
Bootable Media
I am trying to demo the software for a POC and everything was going as expected until it came time to create the bootable media. Everything seemed to work fine but the laptop would always say it could not find the network driver. I took great care to
Software Version
I am able to pull reports to show current versions of software that are installed on our workstations. Is there a report/feature to show the latest version for that software. For example we have Google Chrome installed running on version 1.0 but want
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90096) on this
Configuration Priority
Hi Team, Has there been any progress on the numerous requests for configuration priority? I notice this question has been asked for a number of years without any real response apart from it being added to a feature request list. This for me and obviously
Alert not working correctly - Password Never Expire Enabled
Trying to trigger an alert that ONLY triggers if the attribute "'Don't Expire Password' - Enabled" is enabled, outside of these OU's I listed. It works BUT it also triggers when the attribute is disabled(box unchecked in AD). Anyone else run into t
Prohibited software alert happens every start up??
Hello, Everytime users boot there machines the prohibited software shows the history of there prohibited software. Once the software has been removed from the machine or accepted, i feel this alert is no longer needed, maybe once after its been accepted
Apply a Template to a request via Custom Trigger Script
Running SDP 13008 We have employee termination requests coming in via email, and I'd like to execute a script upon a defined Description that applies a Service Template to the request (change from the default request incident template and apply a service
how to add a second IT Admin to ManageEngine company organization
my it manager is enrolled with ManageEngine as IT Admin for SDP. how can he add me as IT Admin too as backup?
[SOLVED] PFX Certificate
I'm having problems getting my Service Desk plus instance setup with SSL. I'm trying to install a pfx certificate and run through the instructions. However when service desk plus is then restarted, it never starts up(screen shot attatched) The ServerOut
Categoría
Como reflejar la categoría de administración de usuarios?
Upgrade to the latest Secure Gateway Server build!
Hey everyone, We have updated Patch Manager Plus's Secure Gateway Server with a few enhancements and a bug fix. Please download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90096) on this
Product tour
I just got done customizing the product tour, under the advanced portal settings section. I am curious how people access that slide show, once it is published? I can't seem to find any documentation on this feature anywhere.
Log4j-1.2.15.jar files still present and EOL issues
I'm still seeing a log4j-1.2.15.jar file in ManageEngine\AD360\lib in the folder. There seems to be a dependency on as AD360 will not load without it in place. I have upgraded to build 4303 and this is still present. Qualys vulnerability scanning still
Active Directory fine-grained password policy and AD reports problems
Hi, In my Active Directory i use the fine-grained password policy (password settings container) to use différent policies depending the user account. If i use for example the Password Expired Users report, the result is false because it checks only de
Are you running your Secure Gateway Server on 32-bit OS? - Time to upgrade
End of support for 32bit-OS Secure gateway server Hello everyone, As on August 1, 2022, we will be discontinuing support for 32-bit OS Secure Gateway server. If you are running the Secure Gateway server in a 64-bit OS architecture, it will be automatically
Require approval before closing service request
We're using SDP 13001. We have a bunch of service request templates which have an approval attached to them. It is up to the technician when to send the approval. We've noticed that techs are able to close a request without sending the request for approval,
Helps in Setup ESM Instances
Hello Support, We're looking for your support to setup instance for HR and Facility. Could you please assign one dedicated technician who can help us on this. With the help of Sales team, we spilt up licenses among the instance but, in one of the instance,
[On Demand] Digital transformation: The road ahead for enterprise IT organizations.
If you wish to know the various factors that you should consider before embarking on your journey towards a digital future, the role of the enterprise IT organization in spearheading these initiatives to achieve strategic outcomes, and the areas that
Hide close or resolved incidents
Once a incident has been closed or resolved I would like them to be hidden from the que. How would I do that? Thanks,
SAML SSO
Hi, In preparation for version 13, we've now setup SAML authentication between SDP (running 11309) and our Azure tenant. It works fine except it isn't as SSO-ish as I would like it to be. The first time the users open SDP they are greeted with this: Clicking
No se puede eliminar un equipo del audit, el equipo no se encuentra en el eventlog.
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