Problem with OAuth Configuration
I have a problem with configuring OAuth email setting I entered a wrong Connect URL and now every time I try to change it I receive the following error message I'm using version 14.1 Build 14103 with PGSQL, can anyone help
Change status when requester replies
Hi, When we have a request that the status is "With User" is there anyway of automatically changing the status to "Open" once the requester replies to the email?
Query to get First Assigned Tech info including Auto Assign details
Version : 10609 DB : MSSQL & PGSQL OUTPUT : SELECT wo.WORKORDERID "Request ID", Longtodate(max(wo.CREATEDTIME)) "Created Time", longtodate(min(woa.executedtime)) "Assigned time", max(aau.FIRST_NAME) "Requester", max(wo.TITLE) "Subject", max(qd.QUEUENAME)
CVE-2022-47523
So, the latest (.19) build of Endpoint Central says that it addresses CVE-2022-47523. However, neither NIST nor MITRE list Endpoint Central as an affected product on their pages for this CVE. So, what's the deal? Is this a vulnerability in EC, per the
How to set up the primary key in assets database
Hello, I want to set up the field such as CINAME / IP address as the primary key of the asset, I cannot find any setting in the asset database about the default or the existing primary key field. I need to create a new database or I can change it into
[Analytics Plus e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
[Analytics Plus e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
[Analytics Plus e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
Delete Retired instance
Hi, I can not Delete Retired instance. how I can delete it?
Not sure from where the mails are landing in Manage Engine ticketing tool
Team, We now have OAuth authentication enabled in the ticketing tool. We have also cleared all the mails in the Inbox. There are no mails in the Inbox now. But even then the count is showing as 22409. We would like to know from where these mails are coming
Users with local admin access
Hello Team, We have endpoints running in Workgroup and there are many users added to the local administrator group. How can I fetch those users from Endpoint Central (Desktop Central)? Can anyone please guide me? Thanks in advance! Regards, Prashant
EXPORTED MY ACTIVE USER LIST AND NOTICED SOME USERS EMAIL ADDRESS OCCURING TWICE
Hello everyone, I trust you all are having a wonderful day, so my environment runs a manage engine service desk plus 14000, i exported the list of active users in the platform and noticed that some users email occur twice with the first name and last
what should be Specs of my Windows Host Machine where i would install EventLog Analayzer Application and manage logs
Dear Team, what should be Specs of my Windows Host Machine where i would install EventLog Analayzer Application and manage logs. Below is the detail of myd evices etc. I have an Oracle EBS Suite Configured on Linux machine. I have total 11 Devices: *
Help setting up alert to display Server Reboots?
I am trying to setup up ManageEngine to send me an email alert when a server goes offline, and one when it comes back online, I have tried adding the following event ID's and restarted a server but it doesn't send the email through. The email alerts are setup fine though because we have a lot of other alerts setup, could someone possibly share how they are currently getting the alerts to work when the Server reboots? Event ID's I've tried: Event ID 6005 Event ID 6006 Event ID 6008 Event ID 6009 Event
Change the Default Template From Incident to Request
Hi, Is there any way to change the default template from incident to request when the request was created by email?
ManageEngine ServiceDesk Plus MSP version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available. ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for
ServiceDesk Plus "incomingEwsUrl" issue
Hi, I am using this version but getting error. I can't fix "incomingEwsUrl" issue
Generate secure multiword passwords/passphrases, inspired by XKCD
A flexible and scriptable password generator which generates strong passphrases, inspired by XKCD 936/XKPasswd and uses the xkcdpass PyPI project. Use Case: If your service desk team have ever needed to generate human readable passwords that still meet
Intune for US Government GCC High and DoD service is now supported!
Hey folks, To enhance security via patching and management of third-party applications for the US Government agencies and partners hosted on the cloud (Azure), Patch Connect Plus now extends its capabilities to support Intune for US Government GCC High
How to secure access to a service catalog template
Is there a way for me to secure access to a particular service catalog template? For example: We have a service catalog template created for hiring new employees. We only want our HR department to be able to access it. Is this possible?
Force Desktop URL on Mobile Browser
Hello, We have users that don't want to download apps to their personal phones, but we want to turn off email ticket creation. Is there something we can add to our URL on a mobile phone so it forces the desktop site to load instead of the page telling
Problem with deploying DIALux evo 11
Hello, I have problems with the deployment of the "DIALux evo 11" software. If I try to deploy the software with this command: "DIALux_evo_11_0.exe /s" it get an "Installation Failed - Zugriff verweigert" error. If I run the same command in a cmd prompt
ADSelfService Plus Fixes and Enhancements [2023]
Release Notes for build 6400 ( Dec 10, 2023 ) Changes The public key certificate used while updating the product through the service pack has been updated. Release Notes for build 6309 ( Nov 25, 2023 ) Feature Offline MFA protection for macOS: Logins
[SDF-81212] Manualy turn off red icon on reply requests
Hi, Long time servicedesk user here, question about the red icon on repy in the request list. When a user sends a reply to request the envelope mail icon on the request list will turn red and if you are assigned to the request a notification up in the
Query to get Survey info with custom filter
Version : 10609 DB : MSSQL & PGSQL OUTPUT: SELECT wo.WORKORDERID AS "Request ID",longtodate(srm.responsetime) AS "Responded Date", longtodate(srm.SENDTIME) AS "Survey Created Time", smn.SURVEYNAME AS "Survey Name", AaaLogin.NAME AS "Username Received
Email Fetching Stopped
Query to get Request details with SLA and Group change info
Version : 10524 DB : MSSQL Output: SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", reqtl.TEMPLATENAME "Template Name", std.STATUSNAME AS "Request Status", serdef.NAME AS "Service Category", sladefinition.slaname "SLA NAME", convert(varchar(5),((wo.TIMESPENTONREQ))/1000/3600)+':'+convert(varchar(5),(((wo.TIMESPENTONREQ))/1000)%3600/60)+':'+convert(varchar(5),
Query to get Request details with resolution and resolved time calculation.
Version : 10537 DB : Postgres Output: SELECT LONGTODATE(wo.CREATEDTIME) AS "Created Time", wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", cd.CATEGORYNAME
System powerfailure and reboots - Alert creation on Event log analyser
Hi Community, can someone guide me on what event id must be used to track system reboots and power failures? Systems reboots on Windows servers/stations Power failure on networking syslog devices like switches. WE are on build 12.2.5.
Query to get Software Summary info
Version : 10609 DB : MSSQL & PGSQL OUTPUT : SELECT wssl.SOFTWARENAME AS "Software Name", swmfg.NAME AS "Manufacturer", wmiswui.SOFTWAREUSAGE AS "Software Usage", wsst.SOFTWARETYPE AS "Software Type", wssc.SOFTWARECATEGORY AS "Software Category", wssct.COMPLIANCETYPE
Change Service Catalog Template using Field & Form Rules
Hi! I'm looking to change the Service Catalog template based on selections made in the SR form. This is currently possible within the Change Template, but not with the SR Catalog template. Refer to this article for Change Template: https://pitstop.manageengine.com/portal/en/community/topic/change-template-selection-based-on-change-type
Service Level Management
I need someone who can SLA the engine in SD Plus. When a request is created that does not have an SLA assigned and at a later stage, when it is handled and assigned to a group or vendor or supplier that have a SLA demand. The SLA shows that the response
LOG360 Services Stopped
Hi, The services of the Log360 program are constantly stopping. When the server restarts, it works for 10 - 20 seconds and then stops automatically. What is the reason of this? We are currently unable to use the program. Does anyone have a solution suggestion
Password Manager Pro update
Hello, Got this message in PMP "upgrade to build 12124 immediately. " I am unable to find this update on your website. Thank you, Frank Kirk
Query to get Techinican Avegare response time
Version : 11026 DB : MSSQL OUTPUT : SELECT aau.first_name "Technician", CAST(((avg(wo.respondedtime-wo.createdtime)/1000)/(3600*24)) AS VARCHAR(10))+'days '+CAST(((avg(wo.respondedtime-wo.createdtime)/1000)/3600)%24 AS VARCHAR(10))+'hours '+CAST(((avg(wo.respondedtime-wo.createdtime)/1000)/60)%60
When can we have Facilities Management for MSP?
Kindly add the facilities management module to the MSP version. It would be a game-changer for us and our customers! In addition, it would create efficiencies in the following; 1. Cabling (new & upgrade) & ICT fit-out in campuses (Bank branches, Education
Office365 SSO question
Hello everyone, I'd like to ask a question. Let's assume that we already have two factor authentication enabled (SMS, MS Authenticator) for our Office365 users and we also want to enable ADSS SSO (both IDP and SP initiated). Will the SSO work for everyone
High Risk Software End Of Life - Exemption?
Internet Explorer 11 is quite rightly being reported as a High Risk software vulnerability in MEEC. We have implemented a Domain GPO at machine level to negate the issue which changes the reg key HKLM\Software\Policies\Microsoft\Internet Explorer\Main\NotifyDisableIEOptions
Whole Org can't login anymore
I'm not sure if this is a crazy bug or something bad happened. So one of our admin team members had to change his windows password. Once that person did this they wasn't able to log into Service Desk on Sunday. So they figured they needed to wait until
Failed update from 10.0 Build 10013
I'm using the free version of PSD : 10.0 Build 10013 When updating, it gives a schema error mssql. (There are some inconsistencies in your database schema.Please contact support for further assistance.) Please any help! 17.01.2023 16:57:56 [com.adventnet.persistence.UpdateManagerUtil]
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