Connect with us at ManageEngine North America User Conference!
After a long wait of three years, the ManageEngine User Conference is back in North America, and we are super excited to meet our customers! The conference will take place in May in Chicago and Toronto, and in October in Dallas and Orlando. Chicago User
Connect with us at ManageEngine North America User Conference!
After a long wait of three years, the ManageEngine User Conference is back in North America, and we are super excited to meet our customers! The conference will take place in May in Chicago and Toronto, and in October in Dallas and Orlando. Chicago User
Connect with us at ManageEngine North America User Conference!
After a long wait of three years, the ManageEngine User Conference is back in North America, and we are super excited to meet our customers! The conference will take place in May in Chicago and Toronto, and in October in Dallas and Orlando. Chicago User
Connect with us at ManageEngine North America User Conference!
After a long wait of three years, the ManageEngine User Conference is back in North America, and we are super excited to meet our customers! The conference will take place in May in Chicago and Toronto, and in October in Dallas and Orlando. Chicago User
Patch Tuesday updates - April 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-04 Security Only Quality Update for Windows Server 2008 Systems (KB5025273) (ESU) (CVE-2023-28252) 2023-04 Security Only Quality Update for Windows Server
Patch Tuesday updates - April 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-04 Security Only Quality Update for Windows Server 2008 Systems (KB5025273) (ESU) (CVE-2023-28252) 2023-04 Security Only Quality Update for Windows Server
Patch Tuesday updates - April 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-04 Security Only Quality Update for Windows Server 2008 Systems (KB5025273) (ESU) (CVE-2023-28252) 2023-04 Security Only Quality Update for Windows Server
Add IT-Assets with CMDB API
Good day, i need to add multiple IT Assets through the CMDB API with the PowerShell Invoke-RestMethod. I'm currently trying to connect and add very basic workstation $url = "https://XXX.XXX.XXX.XXX/api/cmdb/ci/" [xml]$input_data = Get-Content -Path 'c:\Scripts\workstation.xml'
automatically sending recommendations to all cab members without change initiator initiating
hello i have this issue, when a change is accepted all members of the cab get notified to recommend without change managers initiating to them how can I reset it to make only the change initiator choose who thy want to send the notification to for recommendation?
Asset Explorer - Endpoint Central Integration - Asset data of computers greyed out
Hi, I have installed Asset Explorer 6.9 Build 6990 and Endpoint Central 11 Build 11.2.2307.2 both on the same Windows 10 x64 VM. I have generated both API integration keys and both sides say API status is OK but when I go to: Endpoint Central --> admin
How i can deactivate dynamic daylight saving time (dst) in manageengine sdp?
my system time is correct but with same time zone my sdp shows incorrect time. for example my system time is 3 am but manage engine is 4 am.
Mark technician as a VIP currently?
Hello! I am trying to mark one of our technicians as a VIP user, but the only details I could find are all outdated and don't work on the current version. How do I mark a technician as a VIP?
CMDB or CI Metrics
Hello, just like in Surveys. Can you help me identifying the CMDB tabas and maybe some easy metrics that can be retrieved from Analytics Plus? Regards
SDP API VBA script "input_data" format
Hi, I've been banging my head against the wall for a few days now trying to get a VBA script to add a new request with a certain template. I keep getting below error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
Using API with MSXML2.ServerXMLHTTP in VBA
Hi I am trying to use the API to create a request via the API and the MSXML2.ServerXMLHTTP in Excel VBA. Here is my code: Sub create_ticket() Dim headers As String Dim objHTTP As Object Dim result As String Key = "517AC905-BE76-4EF7-BC46-02C93A7CDCD2"
Due by date changing by itself
I noticed that Due by date changes when I reopen a request. There are no automation rules so I wonder what is the reason of this behavior. I set Duy by on Mar 29th 4:30PM but after the ticket status changed to Open Due by automatically changed to 30min
Azure IT Service Management Connector Support
Can you implement IT Service Management connector so alerts can be issued direct into ME? https://azuremarketplace.microsoft.com/en-GB/marketplace/apps/microsoft.itsmconnector?tab=Overview
[SDF-28875] Add Link within SQL report
I am attempting to generate a report with links to overdue tasks, but seem to be unable to create a clickable link. Oddly enough the html link that I generate seems to be parsing enough to only show the text part of the link, but without the href action.
Query to get PO Approval Details
Version : 13000 DB : PGSQL / MSSQL OUTPUT: SELECT po.POCUSTOMID AS "PO Number", max(po.PONAME) AS "PO Name", ad.ORG_NAME AS "Account", longtodate(max(po.DATEORDERED)) AS "Created On", (li.name) "Approver Level", (aaa.FIRST_NAME) "Approver Name", (pos1.STATUSNAME)
ManageEngine ServiceDesk Plus 14.2 Build 14200
I am using ManageEngine ServiceDesk Plus 14.2 Build 14200. I am using Office 365 mail account. Invalid value specified for the parameter "ewsReplyAddress". This is the error we get. Please your support.
Is there any limitation on Netflow Analyzer for Evaluation User ?
Is there any limitation on Netflow Analyzer for Evaluation User ? now i only able to generate 2days report.
Technician Auto Assign based on support group
We love the auto assign feature of ServiceDesk Plus however it would be good to be able to auto assign within support groups.
Date conversion with unixEpoch()
Hello, i have this issue where i need to convert a french date format with unixEpoch() that will adapt to timeZone. format is : Day. date month year, time(24hrs) ex: jeu. 30 mars 2023, à 18 h 56 and format is : Day. date month year, time(12hrs) ex: jeu.
random error on requests page(filters)( all requests filter)
hi one our clients reported having problem with (all requests filter) . its an internal error and its random . it even happens while using sdadmin or local sdadmin and we can't tell exactly when and how its generated . I was able to get screen shots from
Common Functional example for Azure Devops Integration SDP Cloud
this is relatively an easy user story (one that you shouldn't need customers to work out for you) as a helpdesk admin using SDP Cloud edition (NOT SERVER) i want to escalate a ticket to my engineering team in azure devops I will manually assign the ticket
License Management interaction with Endpoint Central
Hello, we use SDP and Endpoint Central. Both application do provide license management but do not exchange data about it (in opposite to other information like, users, hardware and software inventory). Therefore the integrity of software license information
bulk rediscover interfaces
Hi ALL We use OpManager Plus (12.6.264) for monitoring 200+ routers & switches. My network team made many changes in descriptions of interfaces in each device. How I can update this info in OpManager without manually rediscover each device ?
ManageEngine UserConf North America | What's in it for you?
We are pleased to invite you to ManageEngine North America User Conference 2023 happening in Chicago on May 9 & in Toronto on May 17. Attend and learn how to leverage our ITOM solutions to cruise through IT infrastructure management. Here are a few topics
API V3 Get more than 10 results back via postman
I have this working via powershell, not sure why. but I keep getting the same default 10 requests back regardless of my query? {"list_info":{"row_count":100,"start_index":1,"sort_field":"id","sort_order":"desc","get_total_count":true,"search_fields":{"status.name":"Open"}}}
Add an option to search string on Specific request..
When there are many conversations with users, it becomes difficult to find a word in those conversations I have a great offer! Add an option to search for in each request So that by entering a value, users can search it only from that request. In addition
ServiceDesk Plus MSP - version 14.2 - Build - 14200 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.2 - Build - 14200. A couple of enhancements available along with this release are as follows : Custom Modules :You can now create custom modules that allow you to manage
Do we have the ability to do multiple Round Robin configurations in the system?
We have multiple sites and have the initial Round Robin configuration in place. Is it possible to setup a Round Robin for Technicians in a specific site?
Security issue: Reporting from unrelated projects
I have a project role where I have specified that everyone can only see projects related to them: Project Role: Project List: Also, I have given this technician access to report module (Custom Report Builder) that he can get reports from his own projects.
Email-id(s) to Notify field
In a service request template, the email-id(s) to notify field allows multiple selections for technicians but not for requesters. (requesters can add multiple emails by typing them out and separating them with a comma but this is tedious and leads to
Can't modify native apps in MDM Kiosk profile
When creating an MDM IOS profile which includes native apps, I have found that I cannot change the profile later to include additional native apps as they will not activate on the device once the modified profile is pushed. I have also tried to copy the
Ability to Edit Pick-List Values for Asset Additional Fields
Idea - See subject Use Case - Some values may change but still apply to any assets that field is already used on. If I need to update a certain value because part of its name changes. Then I need to create a whole new Value with the new name, and then
Approve request for someone else using API and zoho deluge
We have the following requirement. We need to approve a request if the approving user has not approved in 24 hours, this is where we ask if it is possible to change the status to approved on someone else's behalf using SDP API and zoho deluge.
Deluge function with unexpected behaviour
Hi, Team, I'm writing a function (deluge) to copy a value from a service request to a change request. First, I need the service request ID, then get the value from the request and set the value on the change request. To do it I'm using a call to change
Executive Dashboard auto refresh
ME version 12, build 12008 I created an executive dashboard for display on a tv in the support area, and shared it to a local authentication user created for this purpose. The dashboard displays as intended except that it does not refresh automatically.
Sluggish Scroll in Requests List
I'm not sure what version that this appeared in as we have done multiple upgrades over the past year but scrolling through the Request list is getting very sluggish lately. I am only scrolling through 80 or so requests and the page takes half a second
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