Dell driver issues when deploying
Ever Since version 10.0.581, I have been unable to deploy an image to a Dell PC using the bootable USB - it either never boots up, or does not see the hard drives, network, whatever. I am able to boot and image providing I create a driver repository with
Approval action by replying to the approval email
Zia is unable to predict some of the approval emails replied to the ticket. 1. The user replies "approved", but Zia recognizes the email content in an HTML code format and there is nothing to do with the email contents. 2. "Approved" was tested successfully
Can EC get a dark or other themes like SDP?
I've been looking at the same DC/EC console for about a decade now. It's fine, but can we get a dark theme like SDP has? Thanks in advance!
API - Get Report Results
Currently it's not possible to get a report over the API. This would be great if this is possible.
Inventory registry value?
How can I use ManageEngine Desktop Central to collect custom registry key values from all managed endpoints and create a report based on these?
Browser DLP - Block Pasting data to Generative AI websites.
I was hoping to find a feature similar to what LayerX uses, where you can block users from pasting data into their browsers, based on the website. I understand that we can implement a blocklist to prevent the usage of these sites, but ChatGPT and others
Scan via probe didn't update the asset details
Hi Team, We plan to uninstall some softwares from the users computers.I found a problem when i tried to run a report. For the screenshot below. These softwares were uninstalled yesterday. But i scanned the computer multiple times this day. the details
Automatically update SNMP names of devices
We are using OpManager with OpUtils and NCM add ons. We already have all of our network devices added. A project I started is unifying the naming scheme of all these devices. Is there a way to have OpManager to automatically update the device names, instead
Add requests in resource management.
Currently, only tasks assigned to technicians can be seen in the resource management section While they have a whole other request. I suggest you also add requests in resource management.
Template of service requests cannot be changed after closure
Greetings! Ever since upgrading from ServiceDesk Plus 11 to 14 (currently on 14.2 Build 14200) a few months ago, we can no longer change/convert service requests to any other template after they've been closed. The Template drop-down menu is simply greyed
Custom Login for Instance
Please add Custom Login for Instance ability. Consider this scenario We have two units - IT support and sales unit IT support هis internal and sales unit is external Therefore, its login forms must be different
Select approver dynamically based on field change
Hi, I am looking for an option to send approval to different people based on field change. If its possible to do through template form rules, then how we can set Stage 1 / Stage 2 approvers? I hope someone can come up with a solution. Thanks
Query to get list of template name, rule name, event, conditions and actions information
Version : 13000 DB : PGSQL OUTPUT: SELECT rd.rulename "Rule Name", rd.usertype "Applies To", rd.jscode "Script", ry.ruletype "Event", rff.fieldname"Field Condition", rcm.condition_string "Condition", rcfv.fieldvalue "field value", raty.actionname "Action
Send Notification Blocking Ticket
Ever since the most recent update, we are unable to pop out the notes and send notification windows to a new window. This has been causing issues with being able to reference the tickets while typing for some technicians. Is there a way to change th
Key Manager Plus 6500 is now Available!
Hi All, We are happy to announce the release of Key Manager Plus 6.5 (Build 6500). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus Release 6500 (Major) (April 2023) New
Auto-Assign New Mode
When a request comes in from either an email or from the helpdesk webpage they get auto-assigned a mode of "E-Mail" or "Web Form" respectively. We've just started looking at using the Android App for SDP and noticed that they get auto-assigned "Web Form"
Asset Scanning
Morning all, We're currently waiting for an update from Manage Engine regarding seamless integration with InTune but I'm interested to know how other business import assets to Service Desk plus as they physically land from an initial order ie via the
Upgrade from build 11200 to 12000
Hello, I have a problem when I want to migrate the build 11200 to the build 12000. I get an console error: Note : This may take a while ... Upgrading PostgreSQL Completed extracting 14% Completed [-] Error occured while
Active Directory Authentication DOWN - SDP v14.2
We have a separate server that only runs ServiceDesk Plus v14.2. This morning, we are unable to log in. SDP sign in states "invalid password". Any advice would be greatly appreciated!
Script failed: no process in the command subtree has a signal handler
The problem I experience is with a basic script that should put the .exe file in the windows start up folder. This script works with Google Chrome, but not with Mozilla Thunderbird, and the error I get is "Script failed: no process in the command subtree
Does ManageEngine have a product comparison table for patch management capability?
hi, would like to know if ME has a product comparison table for its patch management capability Also if there is any product comparison report or assessment done by any independent company like Gartner or Forrester? Thanks. Aaron
Howto increase FPS in RDP session?
Hi! Is there a way to increase frame-rate in RDP session? Or, in other way - what is dependency of FPS for RDP sessions?
Technicians from AD import?
Hello, is it possible to add technicians via Active Directory import? I can only import normal users... PS: This thread is about AssetExplorer but I can't open threads in the subforum. It always selects ADManager! Regards Sebastian
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 112.0.5615.137/138 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 112.0.5615.137/138 for Windows and 112.0.5615.137 for Mac. This update comes with 8 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-2133
Exchange Reporter Plus build 5709 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5709. The new build features the following: Feature: Troubleshooting: Users can now check and troubleshoot the issues in their network connection, URL endpoints
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 112.0.5615.137/138 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 112.0.5615.137/138 for Windows and 112.0.5615.137 for Mac. This update comes with 8 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-2133
Is it possible to mass produce the replacement templates in the SDP?
from the default template to another, since 5000 templates is changed manually, horror mode
Query to get Active Technician key list with Technician info.
Version : 13004 DB : PGSQL OUTPUT: select au.first_name, techkey.techniciankey, techkey.status from techniciankeydefinition techkey left join AaaLogin al on techkey.LOGIN_ID = al.LOGIN_ID Left join AaaUser au on al.user_id=au.user_id where techkey.status
2FA - Trust this browser setting
Version 14201 mentions the following fix: SD-102970 : Trust this browser is not working for Two-Factor Authentication when the IP address changes or after upgrading to build 14200. This fix is not working for us on testing in v14201. For example, with
issue with request print preview history section
Dear the there is an issue when trying to print request, on print preview page the history section data not showing
On server DB, or Seprate for Opmanager Plus 600 hosts
This will be our third iteration of monitoring systems. The first, Orion, used MSSQL hosted on a separate server, the current is NAGios that installs with MySQL on the box, but we had to migrate off to a separate instance running MariaDB or the server
Auto Reply Template with Variables
Is it possible to set an Auto Reply in a user modification template and include a variable for %ManagerName%? Ideally I would prefer the option in a disable policy to set the autoreply to include the Manager and the email address to contact them at.
Script Monitor with Param()
I am trying to create a monitor to track when a cert is going to expire. Works great when using it outside OpManager but when I try and use it as a script monitor I get the following error: E:\Program Files\ManageEngine\OpManager\bin\temp\OpManager_Script_3901_1681840754938.ps1
Adding a field in the column customizer in notifications templates
How to add a field in the notification template column customizer for asset loans, in specific adding in the table the asset loan starting period and ending period.
time elapsed
Hello! the elapsed time is incorrectly counted in the report. request was created on 26/01/2023 06:22 AM resolved on 26/01/2023 08:31 AM but elapsed time is 00.09.00 The same elapsed time is considered if the request was created on Saturday and resolved
Deploy MSI software silently
I am trying to install SQL Server 2012 Native Client through Endpoint Central deployment and it is failing with fatal error. I enabled logging and can see it is failing on accepting a licence agreement; in the log file it has "The required IACCEPTSQLNCLILICENSETERMS=YES
ManageEngne Endpoint Central : Configurations : Quick Links : Wrong Link
Item #10 in the How Tos has the wrong link.
Switch from Postgree to SQL - error in backup password
Dear All, We have v 14200, hosted on our premises. I did a full backup from command line, it backups fine to Postgree format. All steps to migrate were executed in good order ( the db in SQL server is created, tables are empty but present ), the "backupDataOld.bat"
Project Memeber Role issue
Hello I have a trouble with project members for Project Manager. I have a Project Manager role which has the following permissions: But the person who takes this role can upgrade his role to a higher role (Project Admin role) and even delete the project.
Issue on Two Factor to send email secret code
ManageEngine SDP v14 The email provider is external, no more operating. BUT we haven't changed before the SDP settings. Now we are not able to login SDP due to error : Unable to send code. Please contact your administrator. Please, we need a way to bypass
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