Feature Request : Backup cleanup task
This product unlike most of the others ME produces does not seem to have a cleanup task for old backups or a setting to set the number of days to keep. I would like to see this added to the product as it helps keep everything clean and automates the cleanup process.
Systemd init script for ServiceDesk
Greetings, Since moving to CentOS 7 and looking everywhere for a systemd init script i have come up with my own, you only need to change the path to your application and add it to your runlevels for it to work: Create this file: /usr/lib/systemd/system/servicedesk.service and fill it with this: [Unit] Description=ServiceDesk After=syslog.target After=network.target [Service] Type=simple User=root WorkingDirectory=/home/ServiceDesk/bin ExecStart=/home/ServiceDesk/bin/run.sh ExecStop=/home/ServiceDesk/bin/shutdown.sh
ADSelfService Plus build 6301 offers several enhancements and issue fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6301. Enhancements macOS Ventura is now supported by the macOS Login Agent. A user belonging to multiple domains can now use the same YubiKey device for authentication.
Use DUO Security MFA for single policy
We are configuring the product AD Self Service Plus. It appears that if Duo Security is configured as an Authenticator for any policy it becomes a mandatory step in completing enrollment for all policies, even if the specified policy advanced tab chooses
Forgot my password link on login page
Dear Sir or Madam I am trying to find out if SD Plus has some inbuilt functionality to reset user account passwords (passwords stored in the SD Plus database > not AD integrated)? SD Plus is not connected to Active Directory, but we export/import user accounts (name, user name, e-mail address) from AD into SD Plus. What I would like to see is a "Forgot my password" link on the login page which will guide a user through the process of resetting the password. A new password will then automatically
Move the workstation from the old RO to the new RO the status is successful, but the console does not display the client status in the new RO but still displays the old RO
Can you help with the solution or suggest a way to solve this problem. Check logs client says that the new RO has moved successfully, but on the console it's in the old RO. Build: 11.2.2300.16
SDP API: How do I look up role IDs for mandatory role fields in a Change template?
In order to create a Change via API, I must know in advance which roles (role IDs) are mandatory before I make the POST request. For example, if "Implementer" and "Reviewer" are mandatory, how can I look this up via API? The change_template layout field
Business rule - Moving Ticket between ESM instances
Hi, The scenario I have is that we have a Finance instance that is split into 6 different financial Support Groups. If a technician from the IT instance Moves a ticket from IT to Finance it literally drops the ticket into no mans land, no group, category
Agent installation from DS server
i encounter this issue alot, whenever u try to install an agent on computers in a remote office that has the DS UP and running, it shows the following Error msg "Unable to get the agent status. Operation timed out." the local firewall is down, and the
Unable to add new technician eventhough the email already been clear from other instance
I'm using cloud SDP, currently I'm trying to add 1 new technician, prior before this this technician email had been used on another instance. But the email currently already been deleted from the other instance. It's been overnight & yet when I'm trying
Account for change password
Hi, my scenario is: - 1 host windows where PMP is installed - 6 host linux (centos7) to control user account password - all hosts are visible and stay in same net without any firewall. only connect throught switch. Since i can't use the root account (in
SLA Breached - Sending Slack Webhook
Hello, I wish to send a Slack Webhook for when an SLA is breached on ServiceDeskPlus What would be the best way of doing this? I already have custom scripts which i can ammend/ run to send the webhook - the question is.. How do i get the custom scripts
DCpatchscan.exe crashing with new 11.2.2315.05 build
This build seems buggy. will not patch scan, multiple application crashes on multiple endpoints, etc. Also, can no longer disable certain addons that we do NOT use, do not like.
Webhooks for Project Task Comments
Hi, I need to send newly created comments to a server. Could anyone please advise if it's possible to set up a trigger that will execute when a new project task comment is created?
Not your average Auto Merge
So here is my dilemma. We have a network appliance that sends emails directly to SDP, it can send the emails for a variety of reasons, it's basically scanning our work stations for compliance and sending an email everytime one fails the check. The issue
After upgrading from 14105 to 14300, the console cannot be displayed after logging in
My server version is Server 2008 R2. When I upgraded from 14105 to 14300, the service has been started. I saw that 14300 does not support Server2008R2, but I can see the login interface, and the login authentication can also pass, just after login the
History Tab query report
Need a query to pull the following for all tickets: Request ID Requester Category Urgency Priority Created Time DueBy Time Request Status Completed Time Technician All entries on history tab On-prem version 14.0 Build 14006. PGSQL being used. Anyone have
how to create report users login/logout per month
In the SDP we need a report of users login and logout that shows time/date and IP Address of users logins and logouts in month (ALL LOGINS, NOT LAST LOGIN). What is the table required for this information and its column? If possible, send us the query
Is there any way to pass secure data to my app from MDM?
I have a device which is enrolled with MDM. Now, I have created an app and I want to pass some data from MDM to my app securely based on device. I want a functionality same as token based on different devices.
[Workshop] Register now for our free ADManager Plus online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now July at 24, 25, 26, 27 and 28 at 11am
Approval without email
I have ManageEngine Service Desk Plus Enterprise 14.2 Build 14200 running, but set up without email as the client does not have an email system (and will not be getting one). I've set up approvers for a Service Request, however, it appears that when this
Not able to deploy patches.
Dear Team, we are not able to deploy patches, showing Draft-Download progress.
Import of tasks / task templates
Hi, Is there any way of bulk importing tasks / task templates from something like a CSV? Many Thanks
How can I optimize server storage usage with PitStop?
Hello fellow PitStop users, I've been using PitStop for a while now to manage our organization's IT assets, including our servers. However, I've recently noticed that our server storage space is filling up quickly, and I'm concerned about running out
Query to get Announcement List and info
Version : 13002 DB : MSSQL / PGSQL OUTPUT : select ad.org_name "Account Associated", anno.TITLE "Announcement Title", LONGTODATE(anno.CREATEDDATE) "Created time", LONGTODATE(anno.DATE_TO) "End time" from announcement anno Left JOIN announcementaccountmapping
Requirements for EC agent deploymnet
Hello, I'm analyzing the option to deploy the EC agent using the Scope of Management panel and I need to fully understand all the requirements for it to work correctly. After reading the product documentation I believe that I need the following: (WMI
Report Request - request replied to
Hi I have a report request from our CEO. "The intent of the Recruitment Email Follow up report is to capture Team members sending a follow up email on a created request. " "Is there any way for the report to only show requests that have an email sent
automate approval
Hi, I am using servicedesk plus cloud and I want to know if it is possible to automate the approval process in a request. The behaviour I expect is like this: -User generates a request from service catalog -This request needs the approval of a manager,
Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Tomcat authentication being canceled does not reprompt
Hello, I am noticing an issue with Servicedesk 11.1.0 Build 11128 where if Tomcat authentication is asking for username and password when reaching the site and I cancel the request, I am directed to the website anyway. I would either like to have this
Service Dest Hung at "Started Server............"
Problem: Every time I run the startSDP.bat everything will boot up, but then it will stall out on "Started Server" and just continue to create more dots, so it just has a string of "......................................................................."
Announcements - Schedule and Reoccurring
We use Announcements to notify end users when there will be scheduled maintenance or software updates. For one time events, it is easy enough to schedule the announcement in advance. However, things like scheduled maintenance occur at the same time every
Report on computers that don't have a specific service installed
Hi Guys, I am looking to find computers that don't have a specific service installed. I ca generate one for computers that do have it. John.
[ ServiceDesk Plus OnPrem + Zoho Flow ] for Third-party integrations
Zoho Flow Agent helps to facilitate third party integrations between ServiceDesk Plus and other apps. While Zoho Flow primarily operates on the cloud, it also provides a Zoho Flow On-premise Agent that enables integration with ServiceDesk Plus On-Premise,
[Analytics Plus webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
[Analytics Plus webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
Attachment Password in reports!
I enabled Attachment Password, but when I export a report to pdf and etc., The password is invalid!
[Free webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
Next Page