Create a local administrator
Hello, unfortunately, due to a cyber attack, we had to change the authorization process, specifically the login procedure for ServiceDesk to the Active Directory. As a result of the attack, we were unable to make the necessary changes in the console beforehand,
IDEA: In Custom View, Criteria for Requester is Logged In User
I appreciate that there is now an option when building custom views to set the criteria of Technician is Logged in user. Unfortunately that option does not also carry over to Requester. I would like to allow technicians to have a view that is relevant
This site is not secure - Logon screen only
Hi, I recently installed AD Self Service and it works just fine with HTTP. So, I tried to enable HTTPS and I generate a CSR through AD360 and issued a certificate through my local CA ( ADCS ) and uploaded the certificate, seems to work just fine. whenever
Query to get Technician list with associated Project Role info.
Version : 10609 DB : PGSQL OUTPUT : SELECT aaauser.First_name AS "Name", al.name "Login Name", sduser.FIRSTNAME AS "First Name", aaacontact.EMAILID AS "E-Mail", deptTable.DEPTNAME AS "Department", cisite.NAME AS "Site", projro.rolename AS "Project Role",
How much can you save with OpManager Plus? Calculate your ROI today!
Hello all, Effective IT management is crucial to business success, which starts with investing in the right IT solution. However, amid the uncertain macroeconomic climate, organizations have started relying on cost-optimization strategies. CIOs, CTOs,
End User Guides for Service Desk Plus OnDemand
We currently use Service Desk Plus OnDemand and are about to roll it out to our end users. I was wondering if there is any documentation that is already created by ME on how to login and created tickets for the end users. Thanks!
On hold comments
Hi, How do I turn off the new mandatory comment for putting a call on hold option? This appeared today, but we use notes to show why a call is on hold as it has better visibility as it shows in the conversations view.
REST API send task comment
Hello! I need send comment in task by rest api (with notification preferably). The comment example from rest api documentation can't add new comment oO By this example: I do this: http://localhost:8080/api/v3/comments?INPUT_DATA={"comments":{"tasks":{"id":"8"},"comment":"Changes
SDOD is not updating tickets, saving changes
When working with an Incident, to convert to a Service Template, the system is not saving the data, nor returning to the main page of the ticket after it is saved.
Modern Auth Office 365 Email Issues - 2nd June 2023
Today we had our SDP+ instance stop processing emails. As part of troubleshooting we removed and tried to re-add the OAUTH2 configuration but received error related to authentication and password being incorrect. The password is correct and has been validated.....so
Technician auto assign functionality SDP 8.1 Professional
Hi, Is it possible to set "Round Robin" and "Load balancing" independently for each support group? Thanks, Mauricio Fuentes
Disable Security Questions
Why is there no option to disable security questions? Other MFA options are sufficient without them, like an authenticator app, etc.
Power consumption reporting
Being environmentally conscious is important, and we are required to report the power consumption of the IT estate for carbon savings. I can see that there is the uptime report is available which is good, but is there a way to query the devices PSU amperage/wattage?
Reset Inventory Details?
Hi, Is it possible to delete all inventory details of a system or to have them completely rescanned? On some systems (including terminal servers), many entries have accumulated over time that are no longer up to date. For example, very old Mozilla Firefox
How many forwards per ticket in servicedesk plus cloud?
Hi All, We have a long running ticket - in order for the stakeholders to stay informed we forward requests in stead of replying so the recipiuents can benefit from the full ticket history. We've reached that maximum forwards for this ticket. How many
Device Control Plus: Add View Prohibited Devices to client agent context menu.
Nice if, on the client agent, we could right click the agent and select: View Prohibited Devices There are options to View Prohibited Software and other selections, but View Prohibited Devices would make it easy to see on the client that Endpoint Central
Update Additional Field Options from API
Is it possible to update the options on an additional field picklist from a custom function or page script? I would like to pull in a list of parts from an external program and have the parts listed on the ticket with the ability to select certain ones.
WMI Access Denied
Hello everyone, We are currently experiencing the "Access Denied" error on OpManager and OpManager Plus. Despite our best efforts, we have exhausted all available resources and have been unable to resolve it. Since the solution is deployed in a client
Dynamic Group and Resources added by API
Hi, I have a Dynamic Group with criteria to match a specific user account name. This works fine with Resources added manually and by Agent. However, it does not work for Resources added by API and shared with my id. These API added resources showed up
Database size issue due to broken HA not fixed after removing HA configuration
We recently had to engage support because our HA deployment of PMP was broken and had been probably since deployment of the servers. The status page for HA showed an ever increasing number under the pending replication count and what triggered us to the
Is there a way to add a group or contact as a users manager? I.E. our president reports to a Board
Only users are coming up and I'm not seeing a way to change to contact or group to select a manager for our president.
Auto-install hotfixes?
Release 7183 stated the new feature below. Where is this configured? Auto-install hotfixes: Option to automatically download and install ADManager Plus' hotfix updates.
ADSelfService Plus' build 6302 now released with issue fixes
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6302. Issue Fixes: A response code mismatch in the error message for API failure has now been fixed. An issue that caused the ADSelfService Plus mobile site to not load
Specific Vendors Website Not Responding - Unable to Download Binary File
I see a few 3rd party apps patching fail with this error. Is there a resolution? Should I attempt to update manually?
work log closure rules
I have set the work log required requirement in the closure rules. But is there a way to make it so the work log can not be blank. Like you do for the resolution
Bulk User creation Name column shows samaccountname
When I use the bulk user creation tool, and import a CSV file I created, for the name column, it always shows as the same data as the samaccountname. We use 1st initial, last name for our login names. for example, Joe Smith would be JSmith. I have to
Microsoft Sentinel
Will there be any option in future to be able to send logs directly to Azure Sentinel, especially syslogs?
Forcing task closure on existing tasks
Hi I have several hundred open tasks. I would now like to force that any request to be closed or resolved must have the associated task closed first. I'm assuming that enabling this will force the task to be closed before the associated request can be
ADAudit server migration procedure
Hello, I’m migrating a client's ADAudit Plus installation from their current server to a new one with an updated operating system (windows server 2019/2022) and I need to confirm the procedure to accomplish this migration. In summary, my execution plan
Custom Work Hours Report
Can we create a custom work hours report? I want to provide a work hours report that looks just like the one you see on the page that only shows the following columns and no underlying log detail. I need a report I will run every Monday to report the
Fetch the connected devices information on Servers scan
Hello Team, We are looking for a way to scan servers to fetch their connected device's (Data centers, Database, and Network Devices) details like IP address, Hostnames, and MAC address. Based on this auto-fetch information, it will be easy to create relationships
Timestamp
How to get the timestamp when the change ticket is submitted for review from implementation stage. timestamp is needed in a report form. Please share the query to download the same.
custompatchvalidator entry is missing
When upgrading from 12.0 Build 12000 to the next version I am using pack ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_0_windows.ppm and have also tried ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_1.ppm receive the Error: custompatchvalidator entry
Blocked USB Storage report is blank
Hi, I have used Endpoint Central to block USB storage devices on a group of computers. I have confirmed that it worked and when I ran the USB policy report, I could see all the computers to which I had applied the block. When I now run the report to see
Exchange Reporter Plus build 5710 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5710. The new build features the following: Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug
AD360 4115 released! Supports major dashboard enhancement!
Hello, Everyone! We have released a new build of AD360 - 4115. The latest build lets you embed the entire AD360 dashboard in any webpage of your choice. Feature: Embed dashboard: Embed the entire AD360 dashboard in any webpage of your choice. How to update? Update using the service pack. New to AD360? Download the fully functional 30-day free trial now. Got feedback? We would love to hear what you think about this release. Fire away in the comments section below. Regards, AD360 Team Toll Free:
Presentatin slide
Hi, Is there an available PowerPoint side for AD360 I can work with? Thanks.
how HCM integration works with admanager plus and user creation in AD
Hello, I wanted to know how the integration works with Oracle and also if a user template is needed when we have LDAP mappings?
Automated User Creation
Hello! Since update 7185 (also in 7186 this does not work) our automations that create users from CSV files do not work anymore. The error message is as follows: "Some of the values specified for account expires are invalid". Before the update to 7185,
Does Zia offer multi lingual capability?
Hi Folks, I wanted to confirm whether Zia (Automated Chatbot) offers multi-lingual capability. Can we configure it to work in both English and French at the same time depending on which language the user has set their preference? I would also appreciate
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