Worklog description field truncated
Hi there, We have upgraded to ServiceDeskPlus v14600 from 14201. After the upgrade all worklogs descriptions are truncated when viewing the ticket. The previous version showed the full worklog description enabling easy viewing of the steps completed.
Query Report - Software List by User
Hello, We are trying to create a report that, based upon a specified user, will generate a list of software that user has access to. The Software Details query is close, but there is no way to specify what user I want a list of softwares for, it just
Agent live status not reporting fine in Console
Hi team, We have noticed since few weeks,that in EC console agents do not report fine anymore their live status. They are shown as "Down" when everything is fine. Tried to refresh the icon in console or ran the agent troubleshooter but no success. Do
Custom SMS send Non-English message text displays incorrectly
I configured the SMS send by 3rd gateway. They told me that the Chinese encoding format used in the request reply process is UTF-8. No matter whether I configure the HTTP request header, Non-English message text displays incorrectly. Messages received on the phone like this。After "test" that is Chinese text
Integration with MS O365 to enable presence
Is there any integration between ServiceDesk and O365 that allows for presence? It would be great to be able to see if a requester is 'available' based on their O365 presence status when sending replies etc.
Project Management Module Tutorial
I'm hoping that there is some tutorials out there that I can point my managers to to leverage this feature. This feature is something we'd like to take advantage of, but we're still a relatively small company and don't have a strong project management process. Some guidance on how this tool is intended to be used would be tremendously helpful.
Automated Follow-Up Emails per group
Hi i'm just wondering if there's a way or a system in place that would allow preset emails to be automatically sent on on a per call/per group basis when there hasn't been a response from the user in a specific time frame, so this would cause a trigger
Attach checklist and asset details to email when forwarding
Ok so trialling servicedesk and we use a lot of external vendors for support. Prior to us sending it out we work the ticket and do some basic information gathering and testing, prompted by a checklist attached to the request. If we can not resolve it
Asset or title column
Hi, I'm running in to some challenges in regards to maintenance. We currently have the workcenter that is subjected to maintenance listed in the title of the maintenance and listed in the asset, but we use the subject of the maintenance to identify what
Emailing user from a Form Resource field
We have a form that our Contracts team uses for contract approvals and submissions. We have a Request LifeCycle already configured with their own stages, notifications, and statuses. Part of this lifecycle is notifying the requester and a business owner,
Monitoring First Response
Is it possible to monitor the first reponse to an issue? Our help desk targets are not only about overall resolution time, but also did we get back to the customer within 1 hour. Thanks David
Ubuntu automatically start after reboot
Hi how do I configure SupportCenter, installed on Ubuntu 22.04, to start automatically after reboot? THX mame
Delete Logs
Hi everyone, in the servicedesk installation folder there is the logs folder (D:\ManageEngine\ServiceDesk\logs) which is currently 5.85gb large Would it be possible to delete something old to free up space?
Is it Possible to Pre-define the Task Comments while creating the Task Template?
Dear All, Is it possible to assign the Comments (pre-defined/default) while creating the Task Template, similar to the concept of creating the Service/Incident Template with a pre-defined (default) resolution? We are actually auto. populating pre-defined
How to update user defined field in worklog via REST API Powershell?
I'm integrating TFS to service desk, taking hours in TFS and creating a worklog in SD. It all work perfectly, but I need a user defined field in the worklog to be updated as well. The display name is 'TFS Task', its UDF_CHAR2 - a simple character field. My input data looks like the following. This works except for the additional field. Should I be using the display name instead of the internal worklog field name? { "operation": { "details": { "worklogs": { "worklog": {
[ESM setup users] Important announcement on mail fetching process after migrating to build 14600
Dear users, We have indentified that mail fetching schedule remains disabled post migration to build 14600, this occurs only in ESM setup and only in the default portal IT Helpdesk. Rootcause: A few unwanted schedules have been removed and disabled to
A report is not listed on Custom Schedules arguments
Hi, Team, After making a report to be used on a custom schedule, it doesn't show either on the custom schedule or the custom schedule function to test the code. There is a list of several reports but the last one I did isn't listed on the arguments list.
Traceback
Traceback (most recent call last): File "MultipleRequestsV3.py", line 7, in <module> from functions import postURL_V3, getResponseStatus, postURL, read_file, linkRequest File "E:\ManageEngine\
Same request, unable to generate new ticket
My SDP is associated with OPM, and OPM alarms will generate work orders in SDP requests. However, it has been found that if the work order status is Resolved, duplicate alarms will be annotated in the previous work order instead of generating a new
Self Service Portal Annoyance / Bug - Enter adding a Space to search
When searching for a program in the Self-Service Portal and when you press Enter an extra space get's added to the query and it removes the intended software from the search. You then have to go and remove the extra space from the search bar for the intended
How to integrated Desktop Central into Cisco ISE?
Hello, We're deploying Cisco ISE, which is expected to check posture of end devices. One of the key components of the posture inspection is to check whether the end points have been fully patched. However, as far as I am concerned, Cisco ISE does not
Google fixes a high severity vulnerability in its Chrome 120.0.6099.129/130 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.129/130 for Windows, 120.0.6099.129 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Custom query report approvers
Hi, Please provide me a query for all users with approver status User id user name(Display Name) User type(User or Technician) department Email ID Service Request Approver (yes/no) Thank you
No module named 'ansible.module_utils.common.yaml'
Hi, I`m getting No module named 'ansible.module_utils.common.yaml' when running the passwordmanagerpro.py ansible plug in. Ubuntu 22.04 Python 3.10.12 Ansible 2.16.2 Any ideas on how to fix this?
ServiceDesk Plus in Docker?
Anyone successfully installed SDP in a Docker container? If so, can you tell me if you ran into issues, or if things were cool start to finish, etc... We're having a bit of trouble.
OS Deployment with EPC?
Trying to get the OS deployment to work but not having a lot of luck. I have a bootable USB with my image on it to image computers but trying to get the Zero Touch feature to work as expected. Keep getting access denied errors on the EPC console but repository
M365 Manager Plus build 4601 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4601. Enhancements You can now schedule and configure backups for the product database from the Settings tab. All reports can now be exported to the new XLSX file
M365 Security Plus build 4601 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4601. Enhancements You can now schedule and configure backups for the product database from the Settings tab. All reports can now be exported in the new XLSX file
How To Monitor multiple PHP version
Hi, I have agent installed on Windows running XAMPP. There are 2 PHP folder: X:\app\php735 -> PHP 7.3 X:\app\php56 -> PHP 5.6 in APM -> Monitor , it's running well, but it only monitor traffic / transactions for PHP 7.3 is there a way to monitor PHP 5.6
How to create a group with servers excluded from patching
I need to create a group of servers to which no update should be applied, unless at some point they indicate otherwise. How could I do this?
Solutions
I am wondering if anyone know's of any user focused solution bundles you can buy or download from anywhere? Appreciate every business is different, but the common user How To's are generally the same and it would be good to fill our solutions a bit with
Google fixes a high severity vulnerability in its Chrome 120.0.6099.129/130 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.129/130 for Windows, 120.0.6099.129 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a high severity vulnerability in its Chrome 120.0.6099.129/130 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.129/130 for Windows, 120.0.6099.129 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Importing SSL certificates in OpManager
IPSLA monitoring
Prerequisites for onboarding
Login Screen Background Image
We have a problem with the Login Screen Background Image, the image does not load and the users portal appears blank. Where is the file of that image hosted?
Invalid data in the input!
Hi, I'm using Password Manager Pro version 12400 and when I try to edit a resource I get an error, see files attached. I made some tests, the default value of the field "Resource URL" is "null" and if I put a blank value I can save it.
"MDM HTTP error. (status code: 500, URL: https://mdm.manageengine.com:443/mdm/integration/mtd/groups)"
comment puis-je résoudre ce problème, j'utilise la version cloud
SDP MSP - v14.5 Build 14507 - Email Schedule Report Error
Hello, good day, I am encountering the following error when programming an email report; upon receiving the email, the following error occurs.
Next Page